• Use case video
  • Helpdesk AI

WhatsApp photo to ticket: AI reads the fault image, logs it

1:12

Send a photo of the fault on WhatsApp and the AI helpdesk reads it and raises a maintenance ticket. A 1-minute demo.

Some problems are easier to show than describe. The tenant sends a photo on WhatsApp, and the AI reads the image, works out the issue and raises the ticket straight away.

  • The photo. In WhatsApp, the tenant just sends a picture of the problem.
  • The AI reads it. It analyses the image itself and creates the ticket instantly.
  • The ticket. It lands in the helpdesk app with the details a technician needs, from one photo.
  • The conversation. The admin sees the whole exchange, summarised at a glance, and can export it in one click.
  • Turning it on. Enabling it takes one switch.

Transcript

  1. Some problems are easier to show. Issues get reported every day, half described. The details rarely survive the retelling. In WhatsApp, the tenant just sends a picture of the issue. The AI reads the image and analyses the issue itself. It creates the ticket instantly.

  2. The work is already in motion. In the helpdesk app, this automatically lands as a ticket nobody typed. Every detail is a technician needs from one photo. The admin sees exactly how the conversation happened. The AI reviews each exchange and hands over the story at a glance.

  3. Need conversations for the records? It's yours in one click. And enabling all of this takes about 2 seconds. Flip it on and you're live. Just WhatsApp, snap it, sorted.

What it takes off your team

  • Tickets from a photo, with nothing typed
  • No details lost in the retelling
  • One switch to turn it on