Every vendor job on schedule, evidenced and audit-ready
Vendor Coordination briefs, chases and closes out vendors over email and WhatsApp. Checks every completion photo and files the report in your CMMS the same day, with no vendor app.
Works with
CMMS
Call
Email
WhatsApp
Message
Agent
Picked up from Dispatch: Emma Walker found a failed compressor on TKT-1044, under warranty.
Agent
Photos filed on TKT-1044. Emma confirmed it’s cooling again. Closed with evidence.
Trusted by forward-thinking enterprises globally
Automate the assignment to an audit-ready close with AI
- Step 1: Notifies the vendor Sends the work order, issue and deadline to the chosen vendor.
- Step 2: Confirms the visit The work order moves to Accepted, with its due time.
- Step 3: Chases when the SLA passes And logs the reason and revised ETA.
- Step 4: Captures the engineer’s report Work done, time on site and before-and-after photos, the same day.
- Step 5: Closes with evidence Any SLA breach flagged on the record.
“Like any FM system these days, it’s all about the data. These innovative steps make it quicker and easier to ensure that all the data is collected accurately and on time, giving us a 360° view of what’s happening. Frankly, it shifts CAFM up to a whole new level!”
— Operations Director, Q3
100%
Jobs compliance-answered
99.8%
Less human dependency
How a UK FM provider put engineer job close-out on WhatsApp and took human dependency down 99.8%Control vendor cost and performance
across the estate
Accounts payable
Pay vendor invoices against proof of work
Photos, time on site and job notes are on file before payment.- Approval moves faster with the evidence ready for Invoice Validation.
Procurement
Renew contracts on performance, with evidence
- Every SLA breach is logged against the vendor as it happens.
- Compare a vendor’s breaches site against site before you renew.
Portfolio owners
Hold every contractor to the same standard at every site
- The same SLA and the same evidence rules apply across the estate.
- Every vendor works to the same proof-of-work rules at every site.
Collect accurate job records without rolling out a vendor portal
No app, no logins Vendors work from the WhatsApp and email they already use, with nothing new to install.
The report arrives any way it’s sent A job card, a WhatsApp photo or a short note all land on the work order.
Time on site logs as the job runs The engineer starts the job in the CMMS app or WhatsApp, and it’s timed in the report.
Proof before close The job closes only once the vendor sends a photo and a short note.
The tenant confirms the fix The person who reported it is asked before the job is closed.
When a vendor goes quiet, the job still closes on time
The vendor doesn’t replyIt tries your fallback channel, so a missed WhatsApp becomes an email.
- The job is stuck
After the last chase, it hands over to the person you named.
- A part is needed
The job pauses with the reason logged, so the wait isn’t a silent breach.
- The tenant says it isn’t fixed
The job reopens, with their consent.
Renew and pay vendors on evidence
Catch late jobs the day they slip
You hear about it the same day, not at the monthly review.
Close only when the tenant agrees
Satisfaction is scored on CSAT, NPS or CES. A poor score reopens the job with the tenant’s consent.
Set the rules for every job
Edit the stages, timings and escalation contact in plain language.
Approve quotes before work starts
Quotes come back in the WhatsApp thread for your approval.
Go live in days, tested before a vendor hears from it
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Step 1: Brief it on your rules
The stages of every job (send, acknowledge, escalate, confirm) are set in plain language.
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Step 2: It asks what it doesn’t know
Any rule it can’t finish shows up as an open question for your team, before go-live.
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Credit-based pricing
Transparent usage with a credit tracker. One subscription for AI agents, no per-user licences.
10×
Faster than manual photo review
58 days
Reclaimed per person a year from manual checks
0.06%
Photos auto-raised to a supervisor for review
99.9%
Less human dependency on photo validation
Case study
How a Gulf FM company cut human dependency on vendor photo checks by 99.9% with AI
Frequently asked questions
See by categories:
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No. Vendors work from the WhatsApp and email they already use, so there’s nothing to provision. Engineers who already use the CMMS app can start the job there instead.
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Brief it in plain language: the stages of every job (send, acknowledge, escalate, confirm), the timings and who to escalate to. Any rule it can’t finish shows up as an open question for your team before go-live.
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Your existing vendors and contractors, using the contact details and trades you already hold. It picks up each job from the vendor Service Dispatch assigned.
See a vendor job run
from acceptance to close
Our FM Ops Engineers run one of your work orders, start to finish.