Facilio is an IoT and AI-driven operations and maintenance software for large real estate portfolios. This includes SaaS applications for facilities, sustainability and property and tenant management that helps customers like commercial real estate owners, property developers and building owners to centrally manage their operations, maintenance, asset performance, sustainability - energy performance and the tenant experience across their distributed portfolio of buildings, in real-time. Facilio can be accessed on the web or as specific apps for mobile platforms.
Information that Facilio collects
Facilio gathers personal information such as your name, address, and email address. Facilio is merely a processor of the information we obtain from you. And the information you submit will be controlled by our client. If you wish to know what information we store about you or if you want to remove any information please email us at email@example.com
1. Service Request
The data gathered will not be used for Marketing or will not be shared with any other 3rd parties for any other processing without your consent.
2. Account Creation
Facilio collects Personal Data from you, when you register for an account. Your full name, email address, and phone number are all included in this information.
3. Visitor Information
Information collected from third parties
The Controller might add personally identifiable data of the tenants and vendors to be stored in Facilio. The controller is responsible for taking legal consent for storing such kind of information in Facilio . Facilio will not process or share such information with any 3rd parties unless Facilio receives a contractual or direct consent through login from the corresponding users.
Information collected indirectly
Purpose of Information
Information to third parties
Facilio uses third party tools to send notifications. Email notifications are handled by Amazon Simple email service, while SMS notifications are handled by Twilio. We send notifications only regarding the service requests. We do not use your personal information for any of our marketing activities. Additionally, the personal information which is carried over by our third part tools is handled securely.
The Database consisting of customer’s personal information is accessible only by few members in Facilio, others cannot access the data since the data are encrypted. As a part of our service, the customer support team will have access to the customer data. We encourage our customers to modify their password after they get access to the service, to avoid data breaches.
We may share your information with our reseller partners, agents, or contractors who work on our behalf to provide you with the services you've requested. Apart from that, we do not disclose or sell your personal information with anybody else.
Legal bases for collecting and using information
Facilio concurs not to (a) modify any of Subscriber's Data stored using the Service, (b) disclose Subscriber's Data to a third party unless legally required or expressly authorised in writing by the Subscriber, or (c) access Subscriber's Data except to provide the Services, prevent or address any technical problems, or at Subscriber's requirement in affiliation with support concerns.
Facilio has a team dedicated to information security. If a user discovers a security or privacy violation, they can contact us via email at firstname.lastname@example.org or email@example.com . We'll get back to you within 24 hours.
Facilio does not support access to the database to everyone, only the authorized personnels have the access to the database. Database is not connected to the internet; instead, it is securely placed in a VPC. AES 256 standards are used to encrypt the data at rest. Backup snapshots of the data are also encrypted . All passwords and user related PII is encrypted using MD5 algorithm
Controls and Monitoring
International data transfers
When a user signs up at Facilio, they have the choice of storing their data in one of several zones. In the United States, the United Kingdom, Europe, Singapore, and Australia, Facilio runs data centres. Any of these data centres can be used to store user data. The data will be maintained and not transmitted to other data centres after customers sign up with the specific data centre. In the sign up form, Facilio obtains the user's consent by indicating the information about where data centres their data will be stored.
Children’s Personal Information
Our website and services are not designed or intended for children under the legal age of majority to use. Children's personal information is never knowingly collected by us.
How Secure your information
Facilio is SOC 2 certified, and we make every effort to keep our systems secure and protect any personal information we collect.
Before granting access to personal information, the customer's identity (username/email id) will be validated. Customers may also be asked to submit an email request from their registered email address in order for us to grant them access to their personal information. We do not make use of government-issued identifiers for authenticating users.
Your Legal Rights
Individuals in certain nations have contractual rights in relation to their personal information. You may have the right to request access to Information, and to seek for update, delete, or correct it, subject to any legal exceptions. You may update your personal information through the portal’s settings, or through the mobile application, but deletion of any such information is done only by us. You can send an email regarding the information to be deleted. If you are having trouble using the settings and tools, please contact the firm where you checked in as a visitor or email us at firstname.lastname@example.org or email@example.com for assistance.
Notification of changes
If an individual needs to register a complaint about their refused access request, Facilio gives information about their privacy complaint procedures or how to contact the Privacy Officer of Facilio. Access requests can be sent to firstname.lastname@example.org or email@example.com via email. We will reply to inquiries for access in a fair amount of time (within 30 days) and at a low or no cost to the user. We also keep track of access denials and unresolved customer issues.