Send a qualified technician to every job, across your portfolio
Service Dispatch applies your rules and licence requirements to each work order the moment it lands, with its reason kept on record for clients and auditors.
Works with
CMMS
Call
Email
WhatsApp
Message
Agent
TKT-1044 is yours: AC not cooling, level 5, Tower B. You’re HVAC certified and 8 min away.
Emma Walker
On it. Heading over now.
Trusted by forward-thinking enterprises globally
Cut compliance risk and dispatch delay on every work order
- Step 1: Reads the job Matches a completed Service Intake work order to its rules.
- Step 2: Finds what the job legally needs Skills and licences, from the job itself.
- Step 3: Rules out the unqualified However close or free they are.
- Step 4: Ranks the rest On skill, availability, proximity, performance and cost.
- Step 5: Assigns or recommends Or holds it for your team to confirm.
Berkeley’s helpdesk no longer needs a coordinator for every call. Across its existing channels, Facilio’s AI agent handles requests from intake to dispatch around the clock, improving service quality without adding headcount.
80%
Calls handled by AI
4x
Faster dispatch
How Berkeley put its helpdesk on AI and reduced desk workload by 60%Bring client response down to minutes,
with the licence check on record
Field service managers
Match every job to the right engineer, day or night
Skill, distance and cost are weighed on each job.- Overnight emergencies go out as fast as daytime ones, with no dispatcher on shift.
Compliance and risk
Keep unlicensed staff off regulated work
- Electrical, gas and lift jobs go only to engineers who hold the licence.
- Every assignment keeps the licence check that cleared it, ready for an audit.
Engineers
Spare engineers the “are you free?” phone calls
- Jobs reach them matched to their skills and location.
- Details from the original request travel with the job.
Enforce the same dispatch accuracy at every site
Change policy without a change request Ask it to give skill more weight than distance, and every site follows from the next job.
Match on what your supervisors know Skill levels, licences such as DEWA electrical, territories and live availability.
Hold staff and contractors to the same standard Profiles sync from your CMMS, so nothing is typed twice.
When the best match isn’t free, the job still goes out
No one qualified is freeIf no internal technician can take a regulated job in the time you set, it goes to your contractor pool.
- After hours, it reaches the on-call technician
Urgent work goes to the on-call technician for the site group, then to contractors if nobody acknowledges.
- A close match waits for your say
A job that scores below your auto-assign line is recommended, not sent, until a person approves it.
- Nobody is sent a job they can’t take
Technicians who are offline or on a break are taken out of the running before any ranking starts.
Keep final authority on every assignment
See why a technician was chosen
Open any assignment to see every check, plus the runners-up and their scores.
Overrule any assignment in a click
Every work order carries a shortlist of qualified technicians, already vetted.
Catch overload before an SLA slips
Open jobs per technician sit side by side on one screen.
Retire round-robin
Round-robin ignores skill. Dispatch weighs licence, skill, distance and cost on every job.
Go live in days, tested before any job goes out
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Step 1: Write the policy in a sentence
Brief it like a coordinator: “Power emergencies go to the closest free licensed electrician.”
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Step 2: Test it on real work orders
Test a rule before it sends anyone. Run it on real work orders and see who it picks.
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Credit-based pricing
Transparent usage with a credit tracker. One subscription for AI agents, no per-user licences.
5.8×
Weekly volume in two weeks
34 days
Reclaimed per person a year from manual checks
99.9%
Less human dependency on photo checks
20×
Faster than manual photo review
Case study
How a Saudi FM group reclaimed 2,750 supervisor hours a year and flags only the 0.1% worth a look
Frequently asked questions
See by categories:
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Write them the way you’d brief your best coordinator. “Power emergencies go to a licensed electrician who is free and closest” becomes policy in a sentence, and every site follows it from the next job.
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Staff and contractor profiles sync from your CMMS, with skill levels, licences such as DEWA electrical, territories and live availability, so nothing is typed twice.
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Yes. Run it on real work orders and see who it would pick before it sends anyone.
Test your toughest dispatch rule
before it touches a live job
Bring one rule. Our FM Ops Engineers show who it sends, and why.