Helpdesk AI answers every request, sends a qualified technician and closes the job, on your number, WhatsApp
and CMMS.
Day or night, at every site.
Request
Answers
Work order
Technician
Confirmed
“Like any FM system these days, it’s all about the data. These innovative steps make it quicker and easier to ensure that all the data is collected accurately and on time, giving us a 360° view of what’s happening. Frankly, it shifts CAFM up to a whole new level!”
100%
Jobs compliance-answered
99.8%
Less human dependency
How a UK FM provider put engineer job close-out on WhatsApp and took human dependency down 99.8%Operations leadership
New sites and contracts, same team The SLA clock starts on first contact Every assignment on record for disputesDigital & AI transformation
24/7 customer support on every channel Clean, structured data from every request Live KPIs from day one, on your CMMSHelpdesk teams
Agents log, call back and do phone rounds Agents chase vendors Your team keeps exceptions and clientsEach caller is matched to their client, site and building, with the right SLA applied.
Required fields, dispatch policy, vendors and escalations, applied like your coordinators do.
Your existing number, WhatsApp Business line and inbox. Tenants keep calling the number they know.
Facilio, IBM Maximo, SAP PM, ServiceNow, Yardi and more. Work orders land where you work.
24/7
No out-of-hours backlog
<500 ms
Replies at conversation speed
Natural voice
Tenants talk instead of pressing buttons
AR · EN · HI
In the language your tenants speak
Graded weekly
Improves on your sign-off
Native fit
Works best on Facilio CMMS
Read exceptions in one line
Quotes and escalations reach your queue with the reason, so nobody replays the call.
Give callers a person whenever they ask
Tenants can ask for a person anytime, and the agent books a callback with your team.
Set the answer for critical calls
A stuck lift gets your exact response and goes straight to your chosen number.
Answers every request, so logging stops costing your desk hours.
Logged with accuracy before the caller hangs up
Site, contract, fault and urgency captured on the call. The tenant leaves with a reference; nobody rings back for the floor number.
A chaser never becomes a second work order
“Any update?” is matched to the open job and answered on the same call. Your queue stays clean, your SLA data stays accurate.
Picks the right technician, under your rules, with the reason on record.
Licence first, then skill, distance and cost
Unqualified technicians are ruled out before ranking, however close or free. The reason is on the work order for the client or the auditor.
Expedited, or auto-raised to you
Routine jobs go out the same minute. Anything below your auto-assign line reaches your team with a vetted shortlist, not a blank.
Chases vendors and checks the evidence, so nobody opens photos one by one.
Every discrepancy flagged before close
Each completion photo is checked against the job. Supervisors see the ones that failed; the rest never need opening.
Avoid wasteful spend: proof before payment
The job closes only with evidence on the work order and the tenant’s confirmation, so invoices and renewals rest on the record.
HTTP API and SQL database connectors, plus file and SFTP integrations.
Role-based access controls, credential vault, and full monitoring and logs.
Facilio Relay on-prem bridge, browser connection, or OS connection.
Name it and teach it your buildings, procedures and SLAs.
One subscription for AI agents, with credits based on actual usage. No per-user licences.
Grow the portfolio without growing the desk
Talk to Helpdesk AI
We learn how requests arrive and what coordinators ask first.
Your sites, SLAs and rules go in. It’s tested on real calls before go-live.
Tenants dial as usual, and your team can step in on the first calls.
We tune it weekly from every hand-back, and you see what changed.
118 days
Reclaimed per person a year from manual checks
80%
Requests resolved without a person
75%
Faster response to jobs with Helpdesk AI
98.7%
Work completion photos validated with AI
Case study
Recordings and transcripts sit on the work order, with every action logged.
See who was picked, why, which rule applied and who else qualified.
Let it assign on its own or recommend for your team, rule by rule.
Conversations are graded weekly on your measures, and fixes wait for your approval.
Agents work only through your existing access. Your data isn’t copied elsewhere.
Your data is hosted in the region your contracts and regulators require.
See by categories:
At a large UAE FM service provider, Helpdesk AI removed 60% of desk workload and cut average response from 3.6 hours to 54 minutes.
A single subscription for AI agents, with credits based on actual usage. No per-user licenses.
Days, not months. Our FM Ops Engineers build it on your sites, test it against real call scenarios and go live on your number.
Helpdesk Agent
Calling…
