See how AI brings speed and scale to the facility helpdesk
FM helpdesks still run manually: calls logged by hand, requests created by someone. A UAE-based FMSP put 276 calls through AI in 3 days, with 80% resolved end-to-end and no new headcount.
- Length:28 minutes, on demand
Aditya Balaraman Chief Solutions Engineer, Facilio
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About the session
The helpdesk still runs manually: every call logged by hand, every request chased through messages. In this demo day, see the agent handle a real call, live, start to finish.
In this session, you'll see exactly how it works. Live system, real data, no pre-recorded clips.
- What attendees gained Free trial access after the session
- Run a free pilot Connect your line. Get $5,000 in AI credits free.
Sneak peek into how Helpdesk AI takes calls
Demo preview Voice intake, context capture, SR creation, routing, and request updates in one flow.
Here's how a large FMSP resolved 276 helpdesk calls a month
A UAE-based FM service provider deployed Facilio's Helpdesk AI across voice and WhatsApp. Production numbers from the first 30 days.
- ~80% End-to-end AI resolution Across all three lines
- −75% Response time 3.6h → 0.9h. Four times faster.
- 60% Staff load reduced Manual intake eliminated
- 2 of 3 Helpdesk lines autonomous Running on AI agents
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