AI email triage: Complete, incomplete and duplicate requests
About this demo
How the AI intake agent handles complete requests, missing details, duplicates and exceptions that arrive by email.
Most of a helpdesk inbox isn't new faults. Here 41 emails hold six real ones. The AI handles complete requests on its own, asks when a detail is missing, links duplicates to the job that already exists, and hands anything outside its scope to a person.
- A complete request. Everything the AI needs is in the email, so it classifies, assigns and replies with no person involved.
- A missing detail. One email never names the building. The AI won't create a work order it can't dispatch, so it asks for the site.
- Duplicates. Three more reports of the same leak are linked to the existing job instead of becoming new work orders.
- Out of scope and escalations. An urgent request outside the scope goes to the team, and a client escalation goes to the top of the queue.
- The handover. What's left for a person is already sorted: three decisions, each with the reason it was handed back.
Transcript
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Chapter 1, the inbox. One inbox, 41 emails, six real faults. Watch how each one is handled. A complete request. Everything the AI needs is already in it. classified, assigned, replied, no person involved.
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This one never names the building. It won't create a work order it can't dispatch. So, it asks three words back. Work order 23. Then three more reports come in. same leak linked to the job that already exists. No new work orders. This one is urgent but out of scope, so it hands over. No guessing, and a client escalation goes straight to the top of the queue.
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It doesn't try to answer. Chapter 2, the work orders. Over in Facilio, two work orders created by the AI, not a person. Description, priority, category, team, all in, created by Helpdesk AI. That's the agent.
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Chapter 3, the handover. And three decisions left for a person already sorted. 41 emails, two work orders, three decisions for a person. Nobody chasing anyone.
What it takes off your team
- 41 emails become 2 work orders and 3 decisions for a person
- No duplicate jobs for the same fault
- Nobody chasing anyone for missing details
