AI voice agent: Full maintenance call logged as a work order
About this demo
Watch an AI voice agent take a maintenance call, raise the work order and follow it through to completion.
The caller gives the helpdesk everything at once: the site, the fault and how urgent it is. The AI voice agent logs it as he speaks and gives him a work order number before he hangs up.
- The call. 7:12 am. The generator alarm is sounding at City Center Mall and the ground floor has lost power.
- A work order during the call. The agent logs an electrical fault, priority high, notifies the electrical team and gives the caller work order 27.
- In Facilio CMMS. Work order 27 sits in the same list as jobs raised by email, with every field taken from the call.
- Fields he never said. The agent set the category and priority from what he described, and the SLA clock starts when the call began.
- Ready to dispatch. The recording and transcript are attached, and the electrical team is set.
Transcript
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From a phone call to a closed job, this time the caller hands the helpdesk everything at once and a work order is raised before he hangs up. 7:12 in the morning. City Center Mall opens at 10:00. David Harris runs operations for Northwind retail stores here at North Tower and at Airport Retail.
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Good morning, facilities helpdesk. How can I help? Hi, the generator alarm is sounding at City Center Mall and we've lost main power to the ground floor.
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I'm logging this as urgent. May I have your name, please?
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David Harris, Northwind retail.
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Thank you, David. I've logged a generator fault at City Center Mall ground floor category electrical priority high. The electrical team has been notified and your reference is work order 27.
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Great. Thanks. No buttons, no forms. The agent took the site, the fault, and the urgency from what he said and gave him a reference before he hung up. 07:13. Work order 27 is already in Facilio CMMS in the same list as the ones raised by email. Same list, same team, however it arrived.
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Every field comes from the call. Raised by is David Harris matched to the Northwind retail contact so the right client and SLA apply. The site is City Center Mall ground floor. The subject is rewritten into a clear description. Category electrical generator priority high because he said the power was lost.
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He never said electrical and never set a priority. Created by Helpdesk AI. The created time is when the call began, so the SLA clock starts the moment David rang. The recording and transcript are attached and the electrical team is set, ready for dispatch. Nobody typed a word.
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38 seconds on the phone and the job is already moving. Nothing typed, nothing lost.
What it takes off your team
- 38 seconds on the phone to a job that's moving
- Category and priority set from plain speech
- Nothing typed, nothing lost
