AI email intake: A tenant email taken to a closed work order
About this demo
Follow a maintenance request from the helpdesk inbox to a completed work order, handled by an AI intake agent.
The tenant just sends an email: no portal, no form, no phone call. The AI replies before anyone on the FM team has opened their inbox, raises the work order and sends it to a technician, then tells the tenant when the job is done.
- The email. Water is coming through the ceiling above the level 3 lobby. The AI replies, sets plumbing and high priority, and raises work order 23 for a technician.
- The work order. The same work order is live in Facilio with everything the AI gathered, so nobody rekeys it.
- The job. The technician accepts it from a chat message, pauses and restarts the clock as needed, sends a photo and marks it resolved. The supervisor approves with one tap.
- The loop closed. The AI's notes, the attachments and the time on the job sit on one record, and the AI tells the tenant it's done.
Transcript
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Helpdesk AI from Facilio. No portal, no form, no phone call. Chapter 1, the email. Mike Turner has water coming through the ceiling above the level 3 lobby. He describes it in an email. The AI replies before anyone on the FM team has opened their inbox. Plumbing high priority.
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Work order 23 is created at Westgate Business Center, dispatched to Emma Walker. Chapter 2, the work order. The same work order is live in Facilio with everything the AI gathered. Nothing to rekey. Chapter three. The job.
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The job arrives as a chat message. She taps accept. He types one line and the work order pauses. One word and the clock is running again. Emma sends a photo and marks the job resolved. Sarah Mitchell approves with one tap. Everything is on one record. The AI's notes, the attachments, and the time on the job.
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The AI closes the loop with Mike. Nobody had to remember to reply. 3 minutes to the first reply. 6 minutes to a work order. 6 hours to closed and approved. Helpdesk AI from Facilio.
What it takes off your team
- 3 minutes to the first reply
- 6 minutes from email to work order
- Nobody rekeys the request or has to remember to reply
