Helpdesk capture: Calls, emails and chats saved as tickets
About this demo
Calls, emails and chats captured in one place and logged as tickets, without anyone typing them in.
One customer calls, one emails, one messages on chat, and their details end up scattered or never saved. The helpdesk saves them the moment they get in touch and keeps them current.
- Saved on first contact. Details are taken from the conversation, with no typing.
- Kept current. The record updates as the conversations go on.
- Add someone in seconds. Three fields and they're in the records before the next call.
Contact capture is part of Facility Helpdesk AI.
Transcript
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One customer calls, one emails, one pings you on chat. And their details scattered or never saved at all. At Helpdesk, they're already here. Saved the moment they reached out. Helpdesk lifts the details straight from the conversation and keeps them current. Zero typing involved. Need to add someone yourself?
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Three quick fields save and they're in the records before the next call lands. Everyone your team speaks to, one clean living database. Facilio Helpdesk.
