• Use case video
  • Helpdesk AI

24/7 AI call answering: After-hours resident call to ticket

1:17

About this demo

Resident and tenant calls answered at any hour and turned into maintenance tickets by AI. A short demo.

After hours, a resident's call usually goes unanswered and the issue goes unheard. Here Mira, the AI helpdesk assistant, takes the call, asks the questions a technician would, and turns it into a ticket for the right team.

  • An after-hours call. A resident calls: the AC in their unit isn't working.
  • The questions. Mira asks for the unit and building, and whether it isn't cooling or is making a noise.
  • The ticket. In the helpdesk app the call becomes a ticket with the unit, category and priority, routed to the right team.
  • The call log. Every call is logged with a summary, the caller's tone, key topics, the number, duration and time, and downloads in one click.

Transcript

  1. Every resident call is a request you can't afford to lose. It's after hours. A resident calls in, but no one picks up. The issue goes unheard. But with Mira on the line, this call gets answered.

  2. Hello. This is your AI helpdesk assistant. How can I help?

  3. Hi, the AC in my unit isn't working.

  4. I'm sorry to hear that. Could you share your unit number and building?

  5. Unit 304, Tower B.

  6. Is it not cooling at all or making unusual sounds?

  7. Not cooling at all.

  8. Understood. I'll raise a ticket right now. The FM team will be notified immediately.

  9. Thank you.

  10. Inside the helpdesk app, that conversation instantly becomes a structured ticket. Mira fills in the unit, the category, and the priority, links it to the resident, then routes it straight to the right team, ready to action. And every call is logged automatically. Need a copy for your records? A single click downloads the entire call log as a file. Mira reads the caller's tone, tags the key topics, and writes a full summary of what was said and done. And call info keeps the rest on record.

  11. Number, duration, and time. From the first call to the assigned ticket, Mira handles every step automatically.

What it takes off your team

  • No call goes unanswered, day or night
  • Tickets arrive complete and routed
  • Every call logged and summarised

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