• Use case video
  • Helpdesk AI

After-hours AC fault: AI triages and books a same-night tech

1:45

About this demo

An AC failure reported after hours, taken from the first message through triage to a dispatched job by AI agents.

At 8 pm a tenant finds the boardroom AC isn't working, with a meeting early the next morning. Mira, the AI helpdesk assistant, recognises the tenant, walks them through quick checks, asks for a photo and books a technician for that night.

  • The call. A tenant in Tower 4 reports the boardroom AC isn't working.
  • The tenant on record. Mira finds the tenant's record and confirms the tower and floor.
  • Quick checks together. Mira walks through cool mode, the set temperature, the fan mode and any error icons.
  • A photo on WhatsApp. Mira asks for a photo of the thermostat and sends a WhatsApp message to receive it.
  • Dispatched. A technician is assigned to inspect the unit that night, and the tenant gets the ETA by text.

Transcript

  1. Hi, this is Mira. How can I help you?

  2. Leaving the office in Tower 4, it's already 8:00 p.m. and while setting up the boardroom, I found the AC isn't working and we've got a meeting early tomorrow morning.

  3. I've got your record here. Tenant ID T40412, Tower 4 4th floor, right?

  4. Yes, that's correct.

  5. All right. I'll check who's available from the maintenance team right now. Before someone heads out, can we try a quick check together? Sometimes it fixes cooling issues right away.

  6. Sure.

  7. First, could you look at the thermostat and confirm it's set to cool mode? Did you get that part or want me to repeat it?

  8. Got it. It's on cool.

  9. Great. Next, please lower the temperature by about 2° from the current setting. Let me know once that's done or if you want me to walk you through it.

  10. Done. Lowered it by 2°.

  11. Perfect. Now, check if the fan mode is set to auto. Do you see that option on the display?

  12. Yes, it's on auto.

  13. Good. Finally, take a look at the thermostat screen. Do you notice any flashing lights or error icons?

  14. No, the display looks normal.

  15. All right. Could you send me a quick photo of the thermostat display on WhatsApp? I've just sent you a message there.

  16. Sure, sending now.

  17. Got it. I've assigned technician ID tech 7531 to attend. You'll get a text shortly with their ETA. They'll inspect the boardroom unit tonight and make sure it's ready before your morning meeting.

  18. Sounds good.

What it takes off your team

  • After-hours calls triaged on the spot
  • Simple fixes tried before anyone drives out
  • A technician booked before the caller hangs up

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