AI dispatch agent: Four calls, each sent the right way

Four AC calls in one morning, triaged by urgency and who pays, then dispatched, accepted and confirmed back to each caller by the AI dispatch agent.

One morning, four AC calls come in by phone, email, WhatsApp and web chat, and each needs a different route: some are urgent, some are billable, some are already paid for. The dispatch agent asks two questions, how urgent and who pays, then sends each job the right way, gets it accepted and tells the caller who's coming.

• Four AC calls by 9:52. Sofia Alvarez, Marcus Bell, Tom Harris and Jordan Lee all report AC problems in one morning. Which do you pay for, and who goes first?
• From call to confirmed visit. Request in, ticket, decide, dispatch, vendor accepts, requester told: the agent takes every job through each step.
• The call. Tom calls about the Harbor Point server room: CRAC-01 has tripped and it's 84°F and climbing. The helpdesk raises a critical ticket, TKT-1045.
• The decision, explained. The agent matches the critical HVAC policy, filters and scores the candidates, and assigns Polar Point Mechanical, with its reasoning on the ticket.
• How urgent? Who pays?. Critical billable work goes to the nearest trusted vendor, other billable work to quotes first, warranty work to its provider and programme work to the contracted vendor.
• Accepted in a minute. Polar Point is sent the job at 9:43 and accepts it at 9:44.
• Requester told. Tom gets a WhatsApp message with his ticket number and the vendor on the way.
• All four dispatched. ClearAir Services, Polar Point Mechanical, AirTech Installations and Northwind Mechanical each have their job, assigned by the agent.