AI dispatch agent: Covered repairs sent out at no charge

Before a job goes out for quotes, the AI dispatch agent checks the warranty and maintenance contracts, so covered repairs cost nothing extra.

Some repairs are already paid for, under an equipment warranty or a maintenance programme. Send them out for quotes and you pay twice. The dispatch agent checks the cover before anyone is sent, so warranty work goes to its provider and programme work to its contracted vendor, at no charge.

• Is it already paid for?. Two of the morning's four AC calls are already covered. The agent checks the cover before sending anyone.
• Cover checked first. Warranty work goes to its provider, and programme work to its contracted vendor.
• Under warranty. Marcus Bell emails that AHU-03 won't start. The asset record shows it was installed in March with a two-year warranty from AirTech Installations.
• Sent at no charge. AirTech gets the job directly, with no quote and no charge, and accepts it.
• Covered by the programme. Jordan Lee reports weak airflow on level 3. The quarterly HVAC programme covers those fan coil units and names its vendor, ClearAir Services.
• Straight to the vendor. ClearAir gets the work order straight away, marked no charge, and accepts it too.
• Callers kept posted. Marcus and Jordan each hear back on WhatsApp with when the vendor will arrive.
• Nothing extra to pay. All four calls are dispatched, and the two covered jobs cost nothing more. The agent works on top of the CMMS or ERP you already run.