AI dispatch agent: Critical work sent straight away, no quotes

A tripped server-room AC can't wait days for quotes. The AI dispatch agent follows your critical-work policy and sends the nearest preferred vendor straight away.

Billable work usually waits two or three days for quotes. A tripped server room AC can't. The dispatch agent follows the policy you wrote for critical work: it skips the quotes, sends the nearest preferred vendor who's on call, and records why at every step.

• Both billable, one can't wait. Quotes take 2 to 3 days before a vendor is sent. The Harbor Point server room's AC, CRAC-01, has just tripped.
• Quotes first, or straight away?. Room 6.02 went to quotes and Northwind. The server room is critical as well as billable, so it goes straight to the nearest trusted vendor.
• A policy in plain words. Critical HVAC can't wait for quotes: send the nearest preferred HVAC vendor who's on call. Vendors are ranked on proximity, skill and availability.
• Sent, no quote. Polar Point Mechanical gets the job on WhatsApp at 9:42 AM, marked direct dispatch with no quote needed.
• Caller told. Tom gets a WhatsApp reply: his call is logged as critical and a vendor is being dispatched now.
• Every step on record. AC tripped, critical and still billable, quotes skipped under the critical HVAC rule, dispatched to Polar Point at 9:43 AM.
• After hours, on call. Another policy covers the night: after 10 pm, send whoever's on call for the site, skip anyone offline and tell the caller who's coming.
• On top of your system. The agent triages, routes and dispatches on top of the ERP or CMMS you already run.