Service Management

Unite the worlds of building operations and service management

Build a moat for lasting customer success with interactive, service-aware operations that deliver the best client experiences.
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Facilio's service management software for seamless tenant experiences
Your ongoing quest for perfection in customer support stops here
Cater to your tenants every unique need with features like digital helpdesk, self-configurable work orders, and omnichannel support and more.
Centralized Help desk
Service Request
Contextual Notifications
Multi-tenant Support
Automate complex workflows to cater to every tenants needs quickly with centralized help desk for service requests, work orders, announcements, and more
Enable tenants or technincians to raise requests for work orders with ease. Ship them off with priority details, issue descriptions, category and multimedia files
Integrate Facilio with apps like Slack, Zendesk, Freshwork and Zoho to enhance collaboration and visibilty
Create custom rules and define criterion to trigger notifications to the appropriate people via email, SMS, calls, and in-app notifications
Enable tenants to raise issues with the click of a button with an easy to use mobile app
Personalized and branded tenant service portal for work orders, permits, invites, feedback and surveys, announcements and more
Enable live support on web and mobile apps for quick issue resolution and a seamless tenant experience
Broadcast any news, service schedules, or disruptions via mobile or web portal and keep tenants in the know
Give tenants an easy way to submit their feedback on overall experience or even issues like wet floor in a certain location that needs cleaning on high priority
Allow tenants check in and check out by simply scanning a QR code from their mobile apps
Take full control of client workflows with a device-agnostic work order software
Give your clients the transparent, hyper-personalized experience they seek with 24x7 web and mobile live support across devices.
Branded Portal
Web & Mobile Live Support
Feedback & Surveys
Kiosk Automation
Boost customer engagement & satisfaction with self-service portals
Whether it's booking amenities or submitting reimbursement claims, provide your tenants with a convenient way to access all the services they need from a single window.
Tenant billing
Amenities booking
Portal Customisations
Adaptive Service Catalogue
Quote Automation
Generate itemized invoices and bill tenants in an audit-friendly format
Give your tenants an easy way to book spaces along with the amenities they need; and keep them updated about special days, maintenance schedules, and booking conditions
Create custom dashboards with drag and drop ease to get an instant overview of information like purchase orders, inventory, contracts, and vendors
Integrate Facilio easily with any service software you need to streamline and automate services like payment requests, move-in approvals, parking requests, and reimbursements
Allow your vendors to generate quotes for every service easily and track status in real-time


reduction in asset downtime

We are confident that Facilio will be a trusted technology partner to investa as we continue to deliver a scalable and nimble operational experience for our clients and other stakeholders

Paul Vandervlis

General Manager of Facilities Services


Explore Facilio's buffet of ready-to-deploy O&M efficiencies served with modularity

There is no one-size-fits-all solution when it comes to deploying a CMMS. Pick and choose the modules you need to realise the true value of your properties.

Ready to unlock portfolio-wide O&M efficiencies?