Progressive niche FMs are driving personalized and proactive services for
customers by adopting a data-driven operational approach
Dubai - UAE,
November 11th, 2020:
Facilio, a leading AI-driven property operations & maintenance platform, today
announced that UAE’s niche FM service providers are replacing manual processes
and legacy tools with modern software for portfolio operations. Build Well
Holdings, a real estate investment company, GGFM, a Data-Driven Smart Facilities
Management Solution Provider, and Bright Environment, an integrated facility
management service provider, are using the Facilio platform to be agile and
drive seamless customer experiences amidst changing conditions.
The global pandemic has become a catalyst for long-term change across the real
estate and FM services landscape, accelerating trends in occupant health,
wellness, sustainability, service delivery, and agile operations. As
digital-native tenants and occupants are demanding proactive services and
hands-on control of their spaces, progressive FM service providers are taking
the role of strategic pillars in reopening and operating buildings with a strong
data-led and future-ready operations strategy in place.
“We believe that data is the new oil, and processes are the key differentiator
in the service industry. By harnessing technology, we will be able to reimagine
service delivery, transform the operational approach, to meet clients where they
are today and ultimately provide friction-less experiences” said Hafilur Rahman,
Executive Director at GGFM.
Facilio’s unique property operations cloud platform is enabling FM operatives to
make this transition in approach, by allowing them to:
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Automate maintenance at portfolio scale
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Customize and manage complex workflows
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Benchmark equipment performance in real-time
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Drive delightful end-to-end experiences for tenants
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Introduce new value-based wellness, sustainability, and predictive services
More than ever before, real estate owners, operators, and FM service providers
recognize the need for real-time operational intelligence to help them make
informed decisions on efficiency and experience improvements. “With Facilio, we
are able to consolidate every building data into one system to create a
sustainable and well-maintained built environment. This helps us focus our
energy on improving the asset value and experience”, said Zaheer Rattonsey,
Managing Director, Build Well Holdings.
"By observing both the real time and historical indicators of the various
operational parameters, we have been able to implement effective responsiveness
and optimize resource allocations, instantly. Further, through the unique
cloud-native portfolio operational models in Facilio, we are better equipped to
surpass the capabilities of traditional CaFM and ERP solutions. With Facilio on
board, we can confidently state that we are miles ahead in the journey of our
mission of " Excellence through Innovation”. As a dynamic and hands-on FM
operator, real-time dashboards help us embody both agility and automation
capabilities, enhancing our insights to make value-added business decisions in
any climate”, added Balaji Parthasarathy, Director - Operations, at Bright
Environment."
“We’re excited about the continued validation of data-led operations,
demonstrating the technology opportunity for FM service providers to execute a
portfolio-wide service approach. Our solution will serve as a foundation to
remove inefficiencies and barriers to innovate and grow in new market
conditions”, said Prabhu Ramachandran, Founder & CEO at Facilio, in closing.
About Facilio
Facilio’s AI-driven property operations platform allows real estate owners to
aggregate building data, optimize performance, and control portfolio operations
- all from one place. Customers in the commercial office, healthcare & retail
categories use Facilio across 40 million square feet to reduce operations costs,
increase net asset value & derisk operational liability. Headquartered in New
York City with offices in Padova, Dubai, Chennai & Singapore, Facilio is a
global company backed by leading investors including Accel Partners and Tiger
Global Management.
For more information please visit:
https://facilio.com/