CMMS Integrations Explained: Connect ERP, BMS, IoT & More

CMMS integrations (also called integrated CMMS or maintenance software integrations) connect your maintenance system with ERP, IoT, BMS, CRM, vendor, and BI platforms. They eliminate duplicate data entry, automate workflows, and create system interoperability across an enterprise.

Before integration: Maintenance teams manually re-enter data, finance waits for updates, and tenant communication lags.

After integration: Sensors trigger work orders, PRs flow into ERP, BMS alarms initiate responses, and all data syncs back automatically.

Why Facilio’s Integrations Are Different?

Unlike traditional CMMS platforms that either lock you into cloud-only ecosystems or require heavy third-party development for legacy systems, Facilio bridges both worlds with a future-proof approach:

• Legacy-ready: Facilio extends the life of 20+ year-old ERPs and BMS systems through ETL, SQL queries, and file transfers. Even SAP, PeopleSoft, or BACnet-based BMS systems can connect easily.
• Cloud-native APIs: REST APIs come with developer-ready docs, versioning, and tech support—ideal for modern SaaS, IoT, and BI tools. Example: IoT sensors stream vibration data into Facilio, auto-creating predictive maintenance work orders.
• In-house integration team: We don’t outsource. Our experts design, implement, and support integrations end-to-end, eliminating costly delays and dependency on external vendors.
• Bi-directional sync: Data flows both ways. A WO in Facilio can create a PO in Oracle, while a PO approval in ERP syncs back for full operational alignment.
• Zero disruption: Prebuilt connectors go live in days; custom builds in 2–4 weeks—without downtime.

CMMS Integration Categories

Facilio supports 23+ CMMS integrations across the systems that matter most for operations and maintenance.

1. ERP CMMS Integrations For Procurement and Finance

Why it matters: ERP platforms manage procurement, vendors, and finance, but without integration, maintenance and finance work in silos. Technicians close work orders while finance reconciles days later, procurement works with stale inventory counts, and costs slip through.

ERP–CMMS integration eliminates these gaps by syncing PRs, POs, and invoices across systems.

Supported integrations: Oracle, SAP, Microsoft Dynamics ERP, Odoo, PeopleSoft, Xero, QuickBooks, FreshBooks, Coupa

Oracle

• Facilio + Oracle integration bridges procurement and operations.
• PRs created in Facilio flow into Oracle, where finance approves POs.
• Vendor and stock levels stay synced across both platforms in real time.

What you gain: Less bottlenecks on the shop floor, accurate purchasing decisions based on live inventory, and end-to-end visibility from request to invoice.

SAP

• By connecting SAP ERP with Facilio, procurement and finance workflows are unified.
• Vendors, stock, and financial data are exchanged bi-directionally, with configurable approval rules that mirror SAP processes.

What you gain: Faster procurement-to-payment cycles, reduced data duplication, and enterprise-grade scalability for multi-site operations.

Microsoft Dynamics ERP

• This integration ensures operational costs don’t drift from financial records.
• Work order costs reconcile directly into Dynamics, while inventory usage syncs in real time.

What you gain: Tighter cost control, real-time visibility into spare part availability, and streamlined master data management across sites.

Odoo

• Facilio and Odoo sync PRs, POs, and invoices to reduce manual intervention.
• Inventory updates occur instantly, keeping operations and finance aligned.

What you gain: Faster approvals, reduced error rates, and greater collaboration across finance, operations, and procurement teams.

PeopleSoft

• With PeopleSoft, Facilio automates PR-to-PO conversion and accelerates AP cycles by syncing receivables directly.
• Line-item discount handling ensures accuracy in financial reporting.

What you gain: Error-free transactions, quicker turnaround on payments, and seamless scaling across high-volume, multi-site operations.

Xero

• This integration synchronizes purchase orders, invoices, and approval statuses between Xero and Facilio.
• Invoices raised in Xero are automatically logged against the right record in Facilio.

What you gain: End-to-end procurement visibility, fewer manual reconciliations, and faster finance approvals.

QuickBooks

• Facilio pushes PRs/POs into QuickBooks and automatically syncs invoices and payments back.
• Real-time updates ensure records in both systems are always aligned.

What you gain: Reduced duplication, faster procurement-to-payment cycles, and scalable financial visibility across multiple sites.

FreshBooks

• FreshBooks integration automates PR/PO exports and invoice sync, reducing manual entry and billing errors.
• Configurable workflows align with approval processes.

What you gain: Quicker billing cycles, more accurate financial tracking, and improved cross-team transparency

Coupa

• Coupa’s spend management connects seamlessly with Facilio’s O&M workflows.
• PRs, POs, and invoices sync bi-directionally, offering centralized spend control.

What you gain: Real-time insights into facility spending, automated approval routing, and reduced financial mismatches

2. Asset Enrichment CMMS Integration For Spare Parts

Why it matters Parts procurement delays create downtime. Before integration, requests move by email and shipping updates get lost. After integration with PartSource, quote approvals generate PRs in Facilio, POs sync automatically, and shipping status updates flow back.

Supported integration: PartSource

PartSource

• Facilio’s integration with PartSource automates the parts procurement workflow end to end. Once a quote is approved in PartSource, it automatically generates a purchase request in Facilio, which then converts to a PO.
• Updates like shipment tracking, delivery confirmations, and vendor details flow bi-directionally, ensuring the CMMS always reflects the latest status.

What you gain: No manual re-entry, real-time visibility into parts sourcing, faster order fulfillment, and reduced downtime caused by missing spares

3. IT Helpdesk CMMS Integrations For Faster Service Resolution

Why it matters: Helpdesks like ServiceNow or Zendesk capture most service requests, but without integration, facilities must manually rekey tickets. This creates duplication and SLA risk. Integration ensures every ticket → work order, with status updates flowing both ways.

Supported integrations: ServiceNow, Google Forms (FormBridge), Zendesk, Freshservice, Freshdesk, Slack, Microsoft Teams

ServiceNow

• Service requests logged in ServiceNow flow directly into Facilio as work orders, complete with priority, requester info, and SLAs.
• Updates made in Facilio sync back to ServiceNow in real time.

What you gain: Improved SLA compliance, fewer missed requests, and a unified experience across IT and facilities

Google Forms (FormBridge)

• Form submissions can automatically generate service requests in Facilio through the FormBridge connector.
• Whether tenants fill out a Google Form for maintenance or IT uses forms for incidents, every entry becomes a tracked WO.

What you gain: No manual conversion, structured data capture, and faster response turnaround

Zendesk

• Tickets raised in Zendesk are instantly converted into Facilio work orders, with two-way status syncing so neither system is out of date.
• Escalations and attachments are carried forward.

What you gain: Seamless coordination between customer service and facilities, reduced errors, and clear visibility for all stakeholders

Freshservice

• Freshservice tickets can trigger work orders in Facilio, ensuring maintenance issues logged in IT service desks are actioned immediately.
• Bi-directional syncing keeps records consistent across both systems.

What you gain: Less back-and-forth, better SLA tracking, and higher service quality for end users

Freshdesk

• Facilio connects with Freshdesk to unify request-to-resolution workflows.
• Tickets create work orders automatically, and updates on resolution sync both ways.

What you gain: Fewer manual steps, consistent updates across IT and FM, and faster service delivery

Slack

• Work order creation and updates can happen directly inside Slack.
• Teams can raise requests, receive alerts, and track progress without leaving their collaboration hub.

What you gain: Real-time collaboration, reduced delays, and higher adoption by field and office teams

Microsoft Teams

• Facilio integrates with Teams to enable WO creation, task updates, and live alerts inside Teams channels.
• Conversations trigger real work without switching tools.

What you gain: Instant visibility, tighter coordination, and faster problem resolution across distributed teams

4. CRM CMMS Integrations For Tenant & Customer Alignment

Why it matters Sales promises often die in CRM if ops never sees them. Integrating CRMs like Salesforce and Dynamics ensures service templates and tenant records flow into Facilio, closing the loop from deal to delivery.

Supported integrations: Salesforce, Microsoft Dynamics CRM

Salesforce

• With Facilio’s Salesforce integration, closed deals and tenant data automatically translate into service templates and work orders.
• This eliminates handoffs between sales and ops, while updates in Facilio can flow back to Salesforce for account visibility.

What you gain: Seamless service activation post-sale, reduced revenue leakage, and full lifecycle visibility for account managers and operators

Microsoft Dynamics CRM

• Integrating Dynamics CRM with Facilio means customer agreements instantly become actionable workflows.
• Closed opportunities generate service templates in Facilio, while customer records stay in sync across both systems.

What you gain: Faster onboarding of new contracts, fewer missed service obligations, and tighter alignment between commercial and operations teams

5. Document CMMS Integrations For Compliance & Collaboration

Why it matters Before integration, audits are a nightmare—files scattered across drives. After integration, WO outputs and inspection records flow into SharePoint or Google Drive, tagged and versioned automatically.

Supported integrations: SharePoint, Google Drive

SharePoint

• Facilio integrates directly with SharePoint so operational documents, vendor certificates, and WO attachments are stored in the enterprise’s existing repository.
• Files are automatically tagged and versioned, ensuring accessibility and compliance alignment.

What you gain: no duplicate uploads, consistent document trails, and enterprise-grade collaboration for cross-departmental teams

Google Drive

• With Google Drive integration, Facilio automatically uploads closed work order summaries, inspection checklists, and compliance reports into structured Drive folders.
• Access permissions mirror organizational policies, keeping sensitive files secure.

What you gain: searchable, audit-ready archives; zero manual uploads; and frictionless access for both field and office teams

6. Tenant Communication CMMS Integrations For SMS & Chat

Why it matters Tenants expect consumer-grade comms. Pre-integration, they call hotlines and wait. Post-integration, they log requests by SMS or WhatsApp, which Facilio converts into work orders.

Supported integrations: Twilio SMS, WhatsApp

Twilio SMS

• Facilio connects with Twilio to enable two-way SMS communication. Tenants can send a text to raise a service request, receive WO confirmations, and track resolution status.
• Alerts for outages or urgent updates can also be broadcast instantly to tenant groups.

What you gain: Higher tenant engagement, faster service reporting, and reduced call center load through automated text-based workflows

WhatsApp

• Through WhatsApp integration, tenants can log service issues and receive live status updates in the world’s most widely used messaging app.
• Conversations are converted directly into Facilio work orders, and updates flow back as automated messages.

What you gain: Easy adoption (no learning curve for tenants), faster turnaround times, and improved tenant satisfaction scores

7. Property & Asset Management CMMS Integrations

Why it matters Property platforms handle leases and units, but without integration, lease expiries don’t trigger inspections. Facilio integrates MRI, Yardi, and Maximo so property events become actionable maintenance workflows.

Supported integrations: MRI, Yardi, IBM Maximo

MRI Software

• With MRI integration, lease and tenant data sync directly into Facilio.
• Lease expiries, new move-ins, or rent-related events automatically create inspection or service workflows in the CMMS.

What you gain: Accurate alignment between property and operations data, proactive scheduling tied to lease events, and streamlined tenant onboarding/offboarding

Yardi

• Facilio integrates with Yardi to bring unit, lease, and tenant information into daily maintenance workflows.
• Updates in Yardi—such as tenant changes—trigger corresponding work orders or inspections in Facilio.

What you gain: Real-time property-to-operations visibility, fewer missed service obligations, and unified portfolio oversight across both platforms

IBM Maximo

• By integrating with IBM Maximo, Facilio enables bi-directional syncing of asset and work order data.
• Assets maintained in Maximo are visible in Facilio, and WOs raised in Facilio update Maximo records in real time.

What you gain: Unified asset lifecycle visibility, reduced duplication between platforms, and stronger compliance tracking across complex portfolios

8. Vendor CMMS Integrations For Outsourced Work Orders

Why it matters Without integration, vendor-managed WOs live in separate systems. Facilio centralizes ServiceChannel and Corrigo Pro workflows so updates, costs, and SLAs sync automatically.

Supported integrations: ServiceChannel, Corrigo Pro

ServiceChannel

• Facilio integrates with ServiceChannel to pull all vendor-created work orders into one platform.
• Updates, invoices, and SLA statuses sync automatically, enabling managers to track outsourced jobs without logging into multiple systems.

What you gain: centralized vendor oversight, easier SLA benchmarking, and reduced administrative overhead when managing multi-vendor environments

Corrigo Pro

• With Corrigo Pro integration, vendor work orders, pricing, and completion data are automatically exchanged with Facilio.
• This ensures outsourced tasks are fully visible alongside in-house work, while invoice and cost data remain consistent across both platforms.

What you gain: Faster vendor collaboration, transparent pricing sync, and smarter decisions based on unified vendor performance metrics

9. Analytics & BI CMMS Integrations For Portfolio Visibility

Why it matters: Manual reports slow down decision-making. With BI integrations, CMMS data streams directly into Power BI, Tableau, or Domo for dashboards and predictive models.

Supported integrations: Power BI, Tableau, Domo

Power BI

• Facilio integrates with Power BI via OData feeds, ensuring live CMMS data flows seamlessly into dashboards.
• Users can filter by asset, site, vendor, or time period, making portfolio-wide reporting dynamic and actionable.

What you gain: Real-time dashboards, automated KPI tracking, and reduced manual reporting effort

Tableau

• By connecting Tableau with Facilio, maintenance and asset data can be visualized with custom charts and predictive models.
• Updates in Facilio are reflected instantly in Tableau visualizations, creating a living picture of portfolio performance.

What you gain: Deeper analytics, predictive trend spotting, and tailored executive dashboards that go beyond static reports

Domo

• With Domo integration, Facilio enables unified reporting across facilities, finance, and HR data sources.
• Maintenance costs, vendor performance, and compliance scores are aggregated into a single pane of glass for decision-makers.

What you gain: Cross-functional visibility, faster business decisions, and alignment between O&M and corporate KPIs

For a practical list of must-have integrations, see our guide: Top 5 CMMS Integrations Every Facility Manager Needs in 2025

How is Facilio Different From Other CMMS?

• Speed: Prebuilt connectors go live in days; custom builds take just 2–4 weeks.
• Zero disruption: No lengthy IT projects, no downtime for your teams.
• Security-first: Enterprise-grade encryption, access controls, and compliance-ready processes.
• Accountability: Our in-house integration team handles everything—no third-party contractors, no finger-pointing.
• Scalability: From legacy ERPs to modern IoT stacks, one CMMS platform ties your portfolio together.

Facilio is your go to CMMS as it unifies workflows for speed, cost savings, and agility. That’s how we help enterprises eliminate silos, extend the life of legacy systems, and future-proof their portfolios without ripping and replacing.

Ready to upgrade? Choose fast, future-proof, truly interoperable CMMS integration.

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