Demo Day: Helpdesk AI
See how AI brings speed and scale to the facility helpdesk
FM helpdesks still run manually - calls logged by hand, requests created by someone. A UAE-based FMSP put 276 calls through AI in 3 days: 80% resolved end-to-end, no new headcount.
In this session, you'll see exactly how it works. Live system, real data, no pre-recorded clips.
calendar_month 20 May 2026
schedule 11:00 AM ET / 4:00 PM BST
Hosted by
Aditya Balaraman
Facilio Inc
Why this session is different
- See a real call handled, start to finish — live
- Ask questions to the team that built and deployed it
- Understand how it's configured and where humans stay in control
Who should attend
- Facility managers with high-volume helpdesks
- FM directors evaluating AI without a long runway
- Property managers accountable for tenant SLAs
Sneak peek
Sneak peek into how Helpdesk AI takes calls
Demo preview Voice intake, context capture, SR creation, routing, and
request updates in one flow.
Case study
Here's how a large FMSP resolved 276 helpdesk calls a month
A UAE-based FM service provider deployed Facilio's Helpdesk AI across voice and WhatsApp. Production numbers from the first 30 days.
~80%End-to-end AI resolutionAcross all three lines
-75%Response time3.6h → 0.9h. Four times faster.
60%Staff load reducedManual intake eliminated
2 of 3Helpdesk lines autonomousRunning on AI agents
