UpKeep CMMS: Features, Pricing, Rating & Reviews (2026)

Overview

What is UpKeep CMMS?

UpKeep is a cloud-based Computerized Maintenance Management System (CMMS) founded by Ryan Chan in Los Angeles.

Built on a mobile-first philosophy, it replaces paper-based work orders and aging desktop CMMS tools with a clean, technician-friendly interface accessible from any device.

The platform centralises work orders, preventive maintenance schedules, asset data, and parts inventory.

Backed by $36M in Series B funding led by Insight Partners with Emergence Capital, Battery Ventures, and Y Combinator participating. UpKeep today serves 4,000+ companies across manufacturing, healthcare, property management, and education.

More recently, UpKeep has positioned itself under the umbrella of Asset Operations Management, connecting maintenance, reliability, and operations data in one system. Its AI assistant, Nova, provides automated work order summaries, checklist autogeneration, and voice commands for field teams.

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UpKeep CMMS Features

UpKeep handles the core CMMS jobs well. But there are a few things worth knowing before you assume everything is included in your plan.

a) Work Order Management

This is the fastest part of the platform.

We found work orders can be raised, assigned, and pushed to a technician's phone in under a minute with photos, priority levels, and parts attached. This is what earns UpKeep most of its five-star reviews, and it deserves the credit. It is available on all plans.

What it does well: Speed, simplicity, real-time push notifications. 

What it misses: Workflow automation for work orders is Enterprise only.

b) Preventive Maintenance

Time, meter, and usage-based triggers with custom checklists per task. Reliable once configured, but the entire module sits behind Premium. On the Essential plan, you are doing reactive maintenance only; something worth knowing before you commit to a tier.

What it does well: Flexible scheduling triggers, custom checklists per task. 

What it misses: Not available below Premium, which starts at $55/user/month.

c) Asset Management

We found it good for basic tracking like maintenance history, QR scanning, and custom fields are all accessible. Where it gets complicated is the deeper features. We found that depreciation tracking, warranty expiry, and downtime logging all require Professional or above. If asset lifecycle management is your priority, make sure you are pricing the right tier from the start.

What it does well: Clean asset records, fast QR access in the field. 

What it misses: Depreciation, warranty, and downtime tracking require Professional+.

d) Parts and Inventory

Barcode scanning works smoothly and does what it promises. However, inventory management with costing is not available until Premium, which caught several teams we spoke to off guard. Purchase order management is Enterprise only, meaning mid-market teams wanting to handle procurement inside the same platform will hit a wall.

What it does well: Barcode scanning, location-based stock management.

What it misses: Costing starts at Premium, PO management is Enterprise only.

e) Mobile App (iOS and Android) 

The app is well-built, and technicians adopt it with minimal resistance. That said, time and labour tracking requires Premium, so what feels like a core field feature is actually a paid upgrade. Full offline sync with unlimited drafts only kicks in at Professional, something worth knowing if your team works in low-connectivity environments.

What it does well: Clean interface, fast work order updates, strong field UX. 

What it misses: Time tracking is Premium+, full offline mode is Professional+

f) Reporting and Analytics

The pre-built dashboards are clean and cover the basics well like work order completion rates, asset reliability, and maintenance costs. But we noticed that full analytics history only becomes available from Professional onwards. Custom dashboards are locked entirely to Enterprise, a ceiling you will hit faster than expected if you are on Premium and building reports for leadership.

What it does well: Clear pre-built dashboards, straightforward day-to-day visibility.

What it misses: Full history requires Professional, custom dashboards are Enterprise only.

g) Integrations and API 

UpKeep connects with 100+ tools including Slack, Zapier, and SAP through pre-built connectors, useful for most standard workflows. The REST API is Enterprise only. We confirmed this directly in UpKeep's own API documentation. Worth knowing upfront if integration depth is a deciding factor in your evaluation.

What it does well: Broad pre-built connector library across common business tools.
What it misses: REST API access is Enterprise only, not Professional as some sources suggest

h) Nova AI 

We found it more capable than most review pages give it credit for. Rather than a simple chatbot, Nova runs as a background agent monitoring your CMMS data on a schedule, flagging data quality issues, generating work orders from technician notes, and giving field teams voice-first access to asset history. Available from the Essential plan, which is a genuine plus.

What it does well: Autonomous background monitoring, voice-first field access, no manual prompting required. 

What it misses: Scope is limited to maintenance workflows only, no helpdesk dispatch, invoice verification, or compliance automation.

UpKeep pricing plans

UpKeep runs on a per-user, per-month model. Both the Essential and Premium have fixed published rates, Professional and Enterprise are quote-only.

One thing we noticed quickly: the features most teams actually need like PM scheduling, inventory, time tracking, all sit behind Premium.

In practice, very few real-world operations run on Essential for long.

Note: Implementation is sold separately — Quickstart ($1,500), Advanced ($5,000), Enterprise (custom pricing). IoT sensors are an additional add-on. Per-user pricing scales quickly for teams over 20 people.

UpKeep reviews & ratings

Across G2, Capterra, and Software Advice, UpKeep holds a consistent 4.5 out of 5 with 1,090+ verified reviews on G2 alone. The scores reflect something real: when UpKeep works, it works well for the teams it was built for.

What comes up most in positive reviews: fast onboarding, responsive support, and the mobile app. The unlimited free requester accounts are a genuine practical advantage, anyone submitting work requests doesn't need a paid licence.

The recurring complaints: per-user pricing gets expensive at scale, analytics depth is gated, and custom dashboards are Enterprise only. IoT and predictive features are also a separate paid add-on, not something you'd always expect from the marketing.

Is UpKeep really right for your team?

UpKeep is a well-built, mobile-first CMMS for small to mid-size maintenance teams that need to digitise work orders and get off spreadsheets fast. Its mobile app is among the best in its category, Nova AI adds genuine day-to-day utility, and the $20 entry point makes it accessible for lean operations.

That said, its limits surface quickly at scale.

Multi-site management, IoT-driven condition monitoring, energy management, tenant workflows, and advanced analytics are all either gated behind Enterprise pricing or require separate UpKeep products. For single-site and small teams, it delivers. For growing portfolios, it starts to feel like a workaround.

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Why Facilio is built for the scale UpKeep wasn't designed for

For enterprise property owners and operators, Facilio is not just a CMMS software with more features, it is a fundamentally different architecture. Maintenance, vendors, tenants, compliance, and energy management sit on a single connected platform, built for portfolios from day one, not bolted on at Enterprise tier.

The AI gap is where the difference becomes most tangible.

UpKeep's Nova is a capable background agent within maintenance workflows, monitoring data, generating work orders, and offering voice-first field access. It is genuinely useful. But it operates within one domain.

Whereas Facilio's Atom AI suite operates across your entire operation. If you want to understand what agentic AI actually does to FM operations beyond maintenance, that context is worth reading first.

The Helpdesk AI handles 24/7 service intake autonomously across calls, WhatsApp, chat, and email — with deployments already achieving 80% end-to-end autonomous resolution.

The Invoice Validation Agent validates invoices against work orders and contracts in real time. In one live pilot, it processed 2,100 invoices in four months, caught 30% of mismatches before approval, and eliminated over 70 hours of manual FM work. This is what AI-driven work order and invoice analytics looks like when it runs on your existing CMMS data — not a separate system, not a migration.

The FM Copilot answers operational questions, closes work orders, and reschedules jobs mid-workflow — removing the search overhead that adds up quietly across every FM manager's day.

Together, Facilio's Atom suite automates up to 40% of repetitive back-office FM work — not by replacing your team, but by removing the coordination burden that slows them down. And if you are already on UpKeep, Atom connects on top without migration — your team keeps working in UpKeep, the AI acts on the data it is already generating.

UpKeep helps maintenance teams work better. Facilio helps entire operations run autonomously.

Our verdict: If you manage one or a handful of sites and need a fast, well-designed maintenance tool, UpKeep is a strong choice and one of the most technician-friendly platforms in its class. If you are managing a multi-site portfolio with vendors, tenants, compliance obligations, and an eye on what AI can actually do for FM operations today, Facilio is worth a serious look.

The best way to understand the difference is to see Facilio running on an operation like yours.

See Facilio in action

Frequently asked questions