Facilio's Video Library
Product demos, customer stories, and AI walkthroughs from the Facilio team.
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FM Copilot
A short look at FM Copilot — the embedded AI assistant inside Facilio that helps facility managers get answers, draft work orders, and resolve issues without leaving the screen they're already on.
Helpdesk AI: After-Hours AC Failure
A real-scenario walkthrough — an after-hours AC failure call comes in, and Helpdesk AI handles intake, triage, and dispatch end-to-end without paging an on-call human.
Live Call → WhatsApp → Service Request
An end-to-end demo: a live phone call to the helpdesk turns into a WhatsApp thread, a service request, and a dispatched work order — all coordinated by AI.
All videos
21 videos
Helpdesk AI: Every Conversation, Captured & Logged
Helpdesk AI answers and transcribes calls, reads and replies to messages, logs every thread, analyzes sentiment, and raises a ticket only when needed.
Helpdesk AI Intake: Calls, WhatsApp, Web & Email
Set up your Helpdesk AI agent once, then connect voice calls, WhatsApp, a website chat widget, and email—so every request lands as one tracked ticket.
Helpdesk AI Onboarding: Your Agent Builds Itself
Sign up, paste your website, and Helpdesk AI reads your site, learns your business, and auto-fills every detail — services, scope, and more — ready to review.
Helpdesk AI: Turn Voice Notes into Tickets Instantly
A tenant just speaks the problem—Helpdesk AI transcribes the voice note live, extracts what, where and how urgent, and raises a structured ticket.
AI Invoice Validation: Catch Mismatches Before Payment
See how Facilio's Invoice Validator uses AI to extract fields, run validation rules, and flag invoice mismatches before payment.
Invoice Validator: AI Checks Every Vendor Invoice
Watch Facilio's Invoice Validator catch vendor invoice mismatches automatically with AI field extraction and custom validation rules.
Helpdesk AI: Turn Calls into Tickets Instantly
Watch Mira, Facilio's AI helpdesk assistant, answer a resident's after-hours call and turn it into a structured, assigned ticket — automatically.
Helpdesk Contacts: Captured Automatically, Zero Typing
Calls, emails, chats—Helpdesk captures every contact straight from the conversation and keeps one clean, living database, with zero typing.
Helpdesk Home Screen: Everything on One Screen
See your whole helpdesk on one screen—customer mood, per-channel volumes and trends, and your latest conversations in one view.
Helpdesk AI: Turn a WhatsApp Photo into a Ticket
A tenant sends a photo on WhatsApp and AI reads the image, analyzes the issue, and creates a detailed helpdesk ticket instantly—no typing.
Ask AI in the Helpdesk: Configure, Find & Draft
Ask AI works right inside your helpdesk—configure settings, find tickets, draft replies, and get step-by-step answers, just by asking.
Compliance Agent — Product Walkthrough
A product walkthrough of the Compliance Agent — automated tracking of regulatory checks, audits, and certifications across your facility portfolio.
Finance Agent — Product Walkthrough
A product walkthrough of the Finance Agent — automated invoice processing, vendor reconciliation, and budget tracking for facility operations teams.
FM Assistant — Product Walkthrough
A product walkthrough of FM Assistant — the AI agent that turns natural-language requests into work orders, asset queries, and operational reports.
FM Copilot — Product Walkthrough
A deeper product walkthrough of FM Copilot — the embedded AI assistant inside Facilio that supports facility managers across CMMS, BMS, and reporting.
FM Copilot
A short look at FM Copilot — the embedded AI assistant inside Facilio that helps facility managers get answers, draft work orders, and resolve issues without leaving the screen they're already on.
Helpdesk AI: After-Hours AC Failure
A real-scenario walkthrough — an after-hours AC failure call comes in, and Helpdesk AI handles intake, triage, and dispatch end-to-end without paging an on-call human.
Helpdesk AI: Emergency Scenario
How Helpdesk AI handles an urgent emergency call — recognizing severity, escalating immediately, and keeping facility ops in the loop the whole way.
Helpdesk on WhatsApp
A quick look at the Helpdesk experience on WhatsApp — tenants, technicians, and operators interact with Facilio over the messaging app they already use every day.
Live Call → WhatsApp → Service Request
An end-to-end demo: a live phone call to the helpdesk turns into a WhatsApp thread, a service request, and a dispatched work order — all coordinated by AI.
Ops Vision — Product Walkthrough
A product walkthrough of Ops Vision — the operational dashboard that gives facility leaders a real-time view across portfolios, work orders, and AI agent activity.