Helpdesk on WhatsApp
A quick look at the Helpdesk experience on WhatsApp — tenants, technicians, and operators interact with Facilio over the messaging app they already use every day.
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Helpdesk AI: After-Hours AC Failure
A real-scenario walkthrough — an after-hours AC failure call comes in, and Helpdesk AI handles intake, triage, and dispatch end-to-end without paging an on-call human.
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Helpdesk AI: Emergency Scenario
How Helpdesk AI handles an urgent emergency call — recognizing severity, escalating immediately, and keeping facility ops in the loop the whole way.
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Live Call → WhatsApp → Service Request
An end-to-end demo: a live phone call to the helpdesk turns into a WhatsApp thread, a service request, and a dispatched work order — all coordinated by AI.
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