Helpdesk AIScale your service delivery without scaling your team.
Voice, WhatsApp, email — intake to resolution. One AI helpdesk across every channel, every shift. No hiring. No training. No overtime.
Try Facilio AIEnd-to-end AI-handled call. Avg 1–1.5 min. SIP & telephony included.
One continuous conversation, start to finish. 10–20 messages typical.
The full helpdesk stack. Not a point tool.
Service request intake
Voice, chat, WhatsApp, 24/7. One agent across four channels, English and Arabic natively, additional languages on request.
Try Facilio AIService request intake
Voice, chat, WhatsApp, 24/7. One agent across four channels, English and Arabic natively, additional languages on request.
Try Facilio AIWhat this looks like on your volume.
Prove it on your volume. On us.
Covers 1,000+ voice calls or equivalent chat sessions — enough to run a full month of real-world volume on your own data, with your own SOPs.
Four weeks. Kickoff to live, end-to-end.
- Week 01
Connect & train
SIP trunk or call forwarding goes live. API connected to your CMMS. AI trained on SOPs, building list, vendor list, escalation rules.
- Week 02
Pilot on one line
AI handles live calls on a single helpdesk line. Your team listens in, reviews transcripts, approves patterns. Daily tuning in real time.
- Week 03
Expand channels
Turn on WhatsApp and chat. Route edge cases. Lock routing logic based on real data, not assumptions.
- Week 04
Review & scale
Full performance report: resolution rate, CSAT, hours freed, cost per interaction on your real data. Decide scope.
Already running today.
1 of 3 helpdesk lines now 100% autonomous. ~80% end-to-end AI resolution. Staff load reduced by 60%. Multi-shift 24/7 operations.
Shift to autonomous facility operations.
Start with the $5,000 in credits. Run a month of real volume. Decide from there.