How Al Fajer FM improved
Workforce Productivity by 13% within 6 months of digitizing operations.
6864
connected assets managed
across portfolio.
80
+
proactive planned maintenance
using 52-week PPM calendar
13
%
increase in productivity
due to workforce efficiency
Ms. Sangeetha
GM, Al Fajer
Facilio's connected buildings approach has helped us upgrade the
quality of service for our customers, using the same resources and
assets that were at our disposal earlier.
We are Proud of
Harnessing technology to create operational advantage.
Numbers that Matter
Consistent 80% planned maintenance ratio, and a 13% increase in
workforce productivity.
Favourite Facilio Feature
Planned schedule 52 week calendar and contextual mobile apps.
Our Sustainability Thumb Rule
Digitization from paper module.
THE BEGINNING
Becoming a fully digitized FM services
Al Fajer, a facilities management company with more than 3000
employees and operations across the GCC region, has embraced the
vision of providing such a digitally enhanced and tech-driven
model of FM to its enterprise clients. The fundamental change in
approach this involves is for facilities management services to
emerge as strategic enablers that deliver value-addition to
commercial real estate owners, rather than remaining a passive
cost center. The company currently manages and maintains more
than 300 buildings in the UAE and is widely regarded as an
industry leader. Sangeetha Balakrishna, Al Fajer’s Deputy CEO,
was featured in the 2018 fmME Power 50 list, which recognizes
thought leaders and influencers within facilities management, in
the Middle East.
THE CHALLENGE
Rigid and inflexible tools lacking customization
The digital resources and tools that Al Fajer had depended on
prior to deploying Facilio’s IoT based solution were traditional
ERP software and rigidly defined FM software with relatively
limited functionality. The limitations imposed by this legacy
approach included being held back by the limited functionality
of legacy software and an inability to provide customer
experiences that the company aspired to. Most CaFM solution
providers lacked mobile support that enabled on-the-go decision
making, a critical factor for proactive facilities management.
Legacy tools
Reactive Maintenance
Not real-time
How Al Fajer Facilities Management Improved Workforce
Productivity by 13%
THE SOLUTION
Deploying Facilio to centralize operations
Wanting to drive a delightful tenant experience across facilities,
Al-Fajer used Facilio to digitize their operations and maintenance
across portfolios
Contextualized & mobile-driven maintenance
Fully mobile preventive and breakdown maintenance.
Contextualised with real-time and historical asset
information.
QR code enabled, location-tagged, before and after picture
verification.
Digitally signed invoices on repair completion.
Compliance of work and productivity of the workforce (KPIs,
SLAs)
Fully digitised 52-week PPM calendar in an easy-to-consume
view.
Improved workforce productivity (response rate, time to
completion).
Visibility on assets causing downtime, sites with high
unplanned ratio.
Custom notifications on stage movement, custom approval
configuration.
Portfolio-wide insights on financial and operational decisions
Custom dashboards (executives to supervisors) for real-time
understanding.
Improved SLAs enabling transparency with end customers.
Periodic reports on overall portfolio operations with drill
down (service wise breakdown to see staffing gaps, Top N sites
with high compliance ratio, Top N teams, and more).
Digitized FM operations across the portfolio that results in delightful
occupant experiences
Aligned FM Teams
Actionable insights into active assigned
and unassigned work orders, and who is handling them.
Data-driven Top Management
Real-time Data with actionable insights
on maintenance compliance, efficiency of the workforce, and
more.
Happy Customers/Tenants
Digitized operations that provide
visibility and KPI driven insights that ensures
transparency.