Service request management software
End-to-end service request management for facilities
Empower tenants and streamline maintenance ticketing with cutting-edge service request software built for facilities management. Accelerate ticket resolutions, automate workflows, and deliver unmatched operational efficiency—all in one powerful platform.
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Trusted by the world’s largest property operations
firms
Self-service tenant portals
Redefine tenant convenience with self-service portals
With Facilio’s centralized helpdesk software, tenants can submit service requests, book amenities, and leave feedback—all in one intuitive interface.
Want to streamline asset-specific issues? Tenants can scan QR codes tied to assets to instantly link requests, eliminating delays and miscommunication.
Omnichannel ticketing support
Raise service requests from anywhere with connected support across channels
With Facilio, tenants can raise requests through their preferred platform—web, mobile app, or email.
Got an email complaint? Facilio’s email-to-ticket feature instantly converts it into an actionable service request. Real-time notifications keep tenants updated on ticket status, ensuring transparency and trust.
Approval management
Stay in control of ticket resolution with real-time oversight
Take command of every service request with Facilio’s service request management platform for facility operations. Managers can approve, reject, or escalate tickets instantly, directly from their dashboards or mobile app.
Track progress with detailed analytics and gain actionable insights to prevent bottlenecks.
Technician access
Arm your technicians with instant access to all task information
Empower your technicians with instant access to all service request details for quicker task resolution. With Facilio’s mobile-enabled facilities management ticketing system, they can access work orders, asset histories, and permits instantly.
QR code integration simplifies asset tracking, ensuring technicians arrive prepared and resolve issues faster.
Service catalog
Boost tenant convenience with a clear and accessible list of services
Display all available maintenance and repair services directly on a centralized facilities ticketing platform, making it easy for tenants to select and track requests.
Whether it’s booking meeting rooms, reporting elevator issues, or scheduling janitorial services, tenants and occupants will know exactly what options are available, making the ticket resolution process straightforward and efficient.
As soon as we migrated to Facilio, we saw a steep drop in customer escalations. Staff efficiency increased and we now have a happier workforce.
- Sumith Sukumaran
Operations Manager - Quality FM Group
Operations Manager - Quality FM Group
Company size
Enterprises
Enterprises
Industry
Facility services
Facility services
Total oversight. Better outcomes. Faster resolutions—See how Facilio delivers it all.
Book a DemoReady-to-deploy O&M efficiencies served with modularity
There is no one-size-fits-all solution when it comes to deploying a CMMS.
Pick and choose the modules you need to realise the true value of your properties.
See how Facilio’s smart ticketing platform can transform every service request into an opportunity to impress.
Book a demoFrequently Asked Questions
Why should I choose Facilio’s service request management software for facilities?
Facilio’s service request management software for facilities centralizes operations, ensuring all requests are logged, assigned, and tracked on a single platform. Real-time tracking, automated workflows, and mobile access for technicians result in faster resolutions and better tenant satisfaction.
Why do I need service request management software for facilities?
Manual request handling leads to delays and inefficiencies. Facilio’s service request management software automates the entire process, from request logging to completion. It supports multi-channel submissions (web, mobile, email) and centralizes operations, reducing downtime and improving service delivery.
How is Facilio’s helpdesk software for facilities management different from traditional helpdesk tools?
Facilio’s helpdesk software for facilities management goes beyond basic ticketing by integrating service workflows, technician assignments, and SLA tracking. Unlike generic tools, it offers mobile access, real-time updates, and automated ticketing, ensuring faster resolutions.
How does Facilio’s ticketing software for facilities management improve operational efficiency?
Facilio’s ticketing software for facilities management automates request conversion into tickets, prioritizes tasks, and assigns them instantly. With real-time mobile updates for technicians and detailed tracking for managers, it reduces response times and enhances operational efficiency.
Can Facilio’s service request management software integrate with other facility management systems?
Yes, Facilio integrates seamlessly with CMMS, asset management platforms, and ERP systems. This unified approach improves data flow, enabling better decision-making and streamlined facility operations.
What types of metrics can I track with Facilio’s service request management platform?
Facilio’s platform tracks key metrics like request resolution times, SLA adherence, technician performance, and request volumes by category. These insights help managers improve service quality, allocate resources efficiently, and enhance overall operations.
Which industries benefit the most from Facilio’s service management software for facilities?
Facilio’s service management software is ideal for industries like:
- Facility Services/Facility Management: Automate and manage service requests across client sites, improving service quality and client satisfaction.
- Commercial real estate: Manage maintenance requests across portfolios.
- Retail: Handle service requests for multi-location stores efficiently.
- Healthcare: Ensure timely service for critical safety and hygiene needs.
- Corporate Facilities: Centralize service management for office spaces.
- Hospitality: Deliver prompt service to enhance guest experiences.
