THE CLEAR SOLUTION
Portfolio-visibility with contextual performance insights
Quality Group partnered with Facilio to deliver agile services that put customers’ needs
first. QFM started off by automating thousands of maintenance routines to digitize
compliance and save staff time.
As the next step, QFM rolled out dedicated portals for tenants and vendors. Now, tenant
feedback could be channelized to benchmark vendor performance and also to provide
on-demand access to property services. By engaging with tenants in real-time, QFM could
easily consolidate building-wise service requests. This was tied to granular operational
insights that drove better decisions.
QFM was keen to ensure its staff was optimized so strategic initiatives could be
accelerated. With Facilio’s contextual mobile work orders, their workforce became highly
responsive with real-time problem data, saving effort, and hours of wasted investigation
time. With transparency into such details as average response time and completion rate
for every technician, tracking staff productivity was within the reach of QFM managers.
And when there were SLA breaches, QFM owned the flexibility to customize escalations so
the key stakeholders could be promptly notified to resolve issues. Ultimately, QFM’s
KPIs across portfolio improved significantly.
In less than 4 months, using Facilio's platform for data-driven operations, QFM launched
yet another offering for its tenants - digitized quotation for cost transparency.
Already pressed to reduce operating expenses, QFM operators benefitted from the
comprehensive coverage of maintenance costs, margin from customers, and their gross
From maintenance to inventory, workforce to tenants, Facilio enabled QFM to quickly
fortify its entire spectrum of operations across the portfolio and stay flexible. This
was even more supportive during the recent crisis, as QFM was well-equipped to implement
agile operations and create immense value for the end-user.