Subscription-based
Annual recurring fees for software access, with a one-time setup and implementation fee charged separately at contract start.
Priced around people, not platforms
Facilio Connected CMMS is priced by named users — the people who actually use the system. One transparent model, three tiers, and scale discounts as you grow.
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What shapes every Facilio quote
Every quote is assembled from the same set of components. Understanding them helps you know exactly what you're paying for — and why.
Priced by named users
Licensing is based on the number of named users, split by user type. Admin, Maintenance, and Portal users each carry a different rate reflecting how they use the system.
Three product tiers
Standard, Essential, and Enterprise — each tier adds capabilities on top of the previous. You pick the tier that matches the functional scope you need.
Volume discounts
Scale discounts apply as Maintenance user and Portal user counts grow. The more users you add, the lower the effective per-user rate. Admin users carry no discount tier.
Implementation fee
A one-time onboarding fee, calculated as a percentage of ACV, covers configuration, data migration, training, and project management. The percentage scales with tier complexity.
Integrations priced separately
Connecting Facilio to third-party systems (ERP, BMS, ticketing, etc.) may carry a one-time development fee and an annual integration maintenance / license fee.
Support & upgrades included
Standard support and platform upgrades are bundled into the annual subscription fee — no separate maintenance contract required for core product access.
Multi-year contracts
Pricing is typically quoted for a 3-year contract. Further discounts are available for 5-year commitments, as well as for bundled or large-rollout deployments.
Connected CMMS — user pricing
Named-user pricing, by tier
Three user types, three product tiers. Every seat is a named user — pick the tier that matches your operational scope and add users as needed.
User types
Admin user Administrators
Named users with access to the Admin settings page. Manage configurations, user roles, and system-wide settings.
Maintenance user Maintenance team
Named users with access to the Maintenance app. Technicians, supervisors, and planners who action and manage work orders.
Portal user External / portal users
Named users of the Vendor portal, Tenant portal, or Client portal. Lower-cost seats for external stakeholders and requestors.
What's in each tier
Standard
Work Order · Service Requests · Preventive Maintenance
Essential
Everything in Standard, plus Inspections · Inventory · Procurement
Enterprise
Everything in Essential, plus Vendor Management · RFQs · Surveys · Single sign-on · Customer Success owner · Sandbox environment
How rates work
Each user type carries its own per-user rate, and those rates step up with tier complexity — Standard, Essential, Enterprise. For deployments with very low user counts, platform pricing based on number of buildings may apply instead.
Volume discounts apply automatically for Maintenance and Portal users as your team grows — the effective per-user rate drops once you cross each scale threshold. Admin user rates stay flat across all volumes.
Commercial details
Everything else in the contract
Beyond the per-user rate, a few other cost components are part of every engagement. Here's what each one covers.
Implementation & onboarding
A one-time fee charged at the start of the engagement. Covers onboarding, system configuration, data migration, user training, and project management. Calculated as a percentage of Annual Contract Value, scaled to reflect the complexity and scope of the tier you choose.
Integration fees
Connecting Facilio to third-party systems — ERP, building management systems, HR platforms, ticketing tools — may carry a one-time development fee. Some integrations also incur an ongoing annual maintenance or license fee. These are scoped and priced separately from the core user subscription.
Support & platform upgrades
Standard support and all platform version upgrades are bundled into the annual subscription. No separate maintenance contract is needed for core product access. Enterprise tier includes a dedicated Customer Success owner.
Contract terms & discounts
Pricing is typically structured around a 3-year contract. 5-year commitments unlock additional discounts. Further reductions may apply for multi-product bundling, large enterprise rollouts, or high-volume user deployments. Volume scale discounts for Maintenance and Portal users apply on top of base pricing.
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