Accruent CMMS Pricing Guide 2026: How Much Maintenance Connection Actually Costs

Most of Accruent's pricing is not on their website. Maintenance Connection, their flagship CMMS, is one of the few enterprise-grade platforms to publish a per-user price.

Everything else: FAMIS 360, EMS, TMS, Lucernex, and Meridian are all quote-only. If you are evaluating Accruent and want to know what you are likely to pay before a sales call, this page covers what is published, what community data says about the products that are not, and what buyers consistently report about cost and value.

Data is sourced from Accruent's official pricing page, G2 (Maintenance Connection 4.4/5, 73 reviews), Capterra (4.4/5, 443 reviews), TrustRadius (6.7/10, 10 reviews), and ITQlick's pricing analysis.

What is Accruent?

Accruent was founded in 1995 in Austin, Texas, and is owned by Fortive Corporation, which acquired it for approximately $2.0 billion in July 2018. Fortive is an industrial technology company (NYSE: FTV), meaning Accruent operates as part of a larger enterprise software portfolio rather than as an independent CMMS vendor.

Accruent serves 5,000+ customers across 100+ countries, with particular depth in healthcare, higher education, manufacturing, corporate real estate, retail, oil and gas, and utilities. The company offers 12 distinct products under the "built environment" software umbrella — each serving a different operational layer of the organisations it targets.

Core capabilities (Maintenance Connection and FAMIS 360):

• Work order management, auto-assignment, and status tracking
• Preventive and predictive maintenance scheduling
• Asset lifecycle management, depreciation, and cost history
• Inventory and spare parts management with automated reorder
• Mobile app (MC Kinetic) with barcode/QR scanning and offline capability
• Reporting, analytics dashboards, and Power BI integration
• IoT remote monitoring and condition-based maintenance triggers
• Compliance management, audit trail, and document management
• Open API with ERP (SAP, Oracle) and engineering system connectivity

Maintenance Connection is available as cloud SaaS or on-premises. A perpetual licence option exists for on-premises deployments. FAMIS 360 is cloud SaaS only.

Who is Accruent Built For?

Accruent's primary buyer is a mid-to-large enterprise — typically 100+ employees — with complex, multi-site maintenance or facilities operations. Healthcare systems, university campuses, manufacturing plants, and commercial real estate portfolios are where Accruent's depth is most justified.

Operations with a single-product need will find Accruent's suite broader than required. Buyers who need transparent pricing before a sales conversation will find most of the product catalogue opaque. Smaller businesses and teams that need fast, low-configuration deployment tend to find better value elsewhere.

Accruent Pricing: What's Published and What Isn't

Accruent is one of the few enterprise CMMS vendors to publish some pricing. Most vendors in this category are entirely quote-only. That said, published pricing covers only three of Accruent's twelve products. Everything else requires a direct conversation with sales.

Maintenance Connection — Published Pricing

The mobile app (MC Kinetic) is not bundled into the Professional subscription. It is a separate add-on at $58/user/month.

For most maintenance operations, mobile access is not optional, making the real entry cost $168/user/month ($110 + $58), not $110.

Annual Cost at Different Team Sizes

A 25-user deployment with mobile access runs over $50,000/year before implementation, training, or any additional modules, among the higher per-seat costs in the mid-market CMMS category.

RedEye — Engineering Document Management

Accruent Space Intelligence

Quote-Only Products

FAMIS 360, EMS, TMS, Lucernex, Meridian, Siterra, Sustain, and Maintain are all custom-quoted. Community-reported estimates from ITQlick suggest FAMIS 360 ranges from $49–$500/user/month depending on modules and contract size — wide enough to be useful only as directional context. A free trial is available for Maintenance Connection, but requires a demo request before access is provisioned.

What's Not in the Published Price

What the Maintenance Connection Professional Plan Includes

The Professional plan is Accruent's published entry tier for Maintenance Connection. It covers the core work order and asset management use case for most single-site and small multi-site operations. The Enterprise plan adds the capabilities required for larger, integration-heavy deployments.

Mobile Is a Separate Add-On

The $58/user/month mobile add-on is the most common cost surprise. Platforms in the same price range typically include mobile access in the base subscription. At a 25-user team, the mobile add-on adds $17,500/year on top of the base subscription.

Implementation and Professional Services

Implementation is not included. ITQlick estimates one-time onboarding fees at $1,000–$5,000 for standard deployments; enterprise implementations with ERP integration and multi-site data migration run significantly higher.

Training and Additional Modules

Structured training programmes are paid add-ons at approximately $500–$1,000/user. Additional Accruent modules — space management, engineering document management, lease administration — involve separate product licences at $500–$2,000/month per module per ITQlick's analysis.

Two reviewers capture the cost concern directly:

"Cost is the biggest issue and the need to have a separate licensing for each user."
— Bob D., President, Mid-Market — G2

"The cost of the program is a little on the expensive side but if you were to use it to its fullest potential, I think one can justify it. Customer support is great when you can get in touch but that is not the easiest thing to do for some reason."
— Kody B., Maintenance Manager, Food Production — Capterra

Accruent Feature Deep-Dive

Work Order Management

Work order management is Maintenance Connection's most consistently praised capability. Auto-assignment, notifications, unlimited work orders, and text/call alerts are included in the Professional tier. The platform handles complex work order types and integrates asset, parts, and labour costs into each record.

The friction is in navigation. Multiple 2025–2026 reviewers describe the interface as requiring too many steps for basic tasks:

"The system is very hard to navigate. Sometimes the work orders/PMs don't generate. Sometimes PMs double publish for no reason, or not on time."
— Chris P., Facilities Administrative Coordinator, Non-Profit — Capterra

Preventive Maintenance

PM scheduling is a core capability — both calendar-based and meter-based triggers are supported. When configured well, the PM programme drives real operational outcomes. Timothy Yaeger at Masters Gallery Foods reported on TrustRadius:

"My ROI was 30% just on machine repair costs alone. We went from about 250 PM's to over 2000. Our uptime went from 68% to nearly 90% on all production lines."
— Timothy Yaeger, Facilities Manager, Masters Gallery Foods — TrustRadius

Newer reviewers note that PM setup is not intuitive for teams without a dedicated Maintenance Connection administrator:

"Setting up PM's, the prime use I feel for this type of product, is not very easy to set up nor control."
— Kevin A., Maintenance Supervisor, Machinery — Capterra

Asset Management

Asset hierarchy, full lifecycle history, cost tracking, and depreciation are all available. For manufacturing operations with complex machine assemblies, the depth of the asset registry is a genuine differentiator. Cameron S., a Senior Reliability Engineer, noted on Capterra:

"I've used other CMMSs and MC is I think my 6th and it's the best out of all of them. It's highly functional, work orders carry so much more capability and are easy for technicians."
— Cameron S., Senior Reliability Engineer, Chemicals — Capterra

Reporting and Analytics

Reporting is the most consistently criticised area across G2 and Capterra — in both recent reviews (2025–2026) and historical feedback. The data is in the system; getting it out in a useful format requires skill that does not come intuitively.

"I have been working with it for 3 years and I still fall short on knowing how to do tasks that should be simple. (Mainly in reporting)"
— Amanda S., Project Coordinator, Small Business — G2

"It's very hard to use and is not end user friendly. Simple reports aren't available due to how they have things setup. There just isn't a relaxed feel when using this software. I don't recommend it."
— Verified User, Manufacturing, Enterprise — G2

FAMIS 360 for Higher Education and Facilities Management

FAMIS 360 is purpose-built for higher education and public-sector facilities — handling space management, utilities, capital planning, and maintenance in one platform. Stephen M. at a mid-market higher education institution described the integration value on G2:

"Famis allows us to integrate and consolidate our maintenance management data entry points to develop reports which enable our managers to make informed decisions to more effectively deliver facility management services on campus."
— Stephen M., Training Coordinator, Higher Education — G2

FAMIS 360's limitation is that known platform bugs are not proactively communicated. A higher education reviewer wrote in October 2025:

"There are known issues that exist in FAMIS that have been reported by other customers that we are not aware of until we submit support tickets. There currently is not a way for us to view existing problems with FAMIS that we have not identified yet."
— Verified User, Higher Education, Mid-Market — G2

Mobile App

MC Kinetic requires a separate $58/user/month add-on. For operations where technicians need field access, this is not optional. Holly D., Assistant Plant Manager in Mining, noted on Capterra that mobile usability is also a friction point: "Navigation is not always intuitive, which can slow down technicians in the field."

Customer Support

Support quality has visibly improved in the last two years. Brian R., a Maintenance Supervisor with over eight years on the platform, wrote in February 2026:

"If a need arises that I am unfamiliar with, customer service is always quick to respond with a solution and/or just solve the problem for us remotely. Accruent has really invested in customer service. It has always been good but even better over the last 1-2 years."
— Brian R., Maintenance Supervisor, Industrial Automation — Capterra

Centralising Multi-Tool Operations

For organisations using multiple Accruent products, consolidating facility operations into one vendor reduces integration complexity. Jeremy M., Health and Safety Manager in Oil and Energy, noted on Capterra:

"Having everything centralized in one system makes a big difference in day-to-day efficiency. It saves a significant amount of time compared to having to switch back and forth between multiple programs, windows, or software tools just to complete routine tasks."
— Jeremy M., Health and Safety Manager, Oil & Energy — Capterra

Accruent Pricing vs. Alternatives

At 10 users with mobile, Maintenance Connection Professional costs $20,250/year — more than double the equivalent eMaint Professional deployment ($10,200/year). The price is justified if the asset management depth and ERP integration are actually used. For teams that don't need that depth, the cost-to-value ratio tips against Accruent.

What Users Say About Accruent's Value

Maintenance Connection holds 4.4/5 on G2 across 73 reviews and 4.4/5 on Capterra across 443 reviews. FAMIS 360 sits at 3.8/5 on G2 across 12 reviews. The praise pattern: the platform is powerful for operations that invest in it properly. The concern pattern: the interface is not intuitive, reporting frustrates non-specialists, and the cost structure is high relative to alternatives covering similar ground.

Accruent Alternatives Worth Evaluating

MaintainX is a mobile-first CMMS rated 4.8/5 on G2 across 1,500+ reviews, with plans from $16/user/month. Faster implementation and stronger field technician adoption than Maintenance Connection, though with lighter asset management depth. Best for operations prioritising ease of use and low overhead.

IBM Maximo Application Suite is the reference enterprise EAM platform for asset-intensive industries — utilities, oil and gas, nuclear, transportation. Starts at ~$3,150/month SaaS Essentials with significantly higher implementation cost, but offers deeper industrial asset management and regulatory compliance capability.

Facilio is a unified CAFM, CMMS, and EAM platform with Facilio's AI suite (Atom agents) running in production at enterprise customers. Prices by portfolio rather than per user — from $25,000/year with no per-seat fees — and deploys on top of existing systems in 2–6 weeks. Best fit for commercial real estate, FMSPs, and multi-site facilities operations that need AI-powered service intake and invoice automation alongside core CMMS.

eMaint CMMS (Fluke) pricing: Starts at $69/user/month with a strong track record in manufacturing and food and beverage.

Provides condition-monitoring integration with Fluke sensors and more accessible reporting than Maintenance Connection offers. A direct alternative for manufacturing buyers evaluating Accruent on cost.

Limble CMMS offers a free tier and paid plans from $28/user/month, with a 4.8/5 G2 rating. Better for mid-market maintenance teams that need faster implementation and lower total cost than Maintenance Connection, at the expense of enterprise configuration depth.

When Accruent Pricing Makes Sense

• Your operation is in healthcare, higher education, or regulated manufacturing where compliance, asset lifecycle, and industry-specific workflows are actively used
• You manage a complex multi-site, multi-trade maintenance programme where Maintenance Connection's configurability justifies the higher per-user cost
• You are evaluating FAMIS 360 for a university or government facilities portfolio where integrated space, maintenance, and capital planning are required in one system
• Concurrent user licensing fits your headcount profile and reduces total seat cost vs. named-user alternatives
• Your IT team has the capacity to manage implementation, ongoing administration, and reporting configuration
• You need ArcGIS integration or engineering document management within the same vendor relationship

When to Look Elsewhere

• Transparent pricing before a sales call is a requirement — most of Accruent's product catalogue is quote-only
• Your team is below 50 users and the per-user cost plus mobile add-on exceeds what comparable platforms charge for the same functional coverage
• You need an intuitive mobile experience and fast technician adoption without a structured training programme
• Reporting flexibility is a day-one requirement — the reporting module requires significant investment to use effectively
• You need AI-powered service intake, invoice validation, or autonomous compliance workflows from day one — Accruent's AI roadmap does not yet match what platforms with production AI agents deliver today

Facilio: An Alternative for FM and Real Estate Teams Evaluating Accruent

Accruent's pricing model and reporting limitations create specific friction for facilities management and commercial real estate buyers. The per-user cost for Maintenance Connection is high relative to the category. The mobile add-on is unbundled. And reporting — one of the most valuable outputs from any CMMS investment — is the platform's most persistent weak spot across years of user feedback.

For FM service providers, commercial property operators, and enterprise portfolios that need CAFM alongside CMMS, Facilio addresses the gaps Accruent cannot close at the same cost structure.

Accruent

$110/user/month base — mobile costs extra

25 users with mobile = $50,625/year before implementation. Mobile access is a separate $58/user/month add-on not bundled in the subscription.

Facilio

Portfolio-based pricing, no per-seat fees

From $25,000/year including AI suite and 1,000,000 AI credits. Headcount changes don't drive platform cost.

Accruent

Reporting is the most persistent weak point

Users with 3–8 years on the platform still describe the reporting module as frustrating. Power BI integration requires additional setup and resource investment.

Facilio

CAFM, CMMS, EAM, and energy unified

Portfolio dashboards, asset data, energy, compliance, and vendor performance in one view — no separate BI tool required for standard FM reporting.

Accruent

No autonomous AI for service intake or invoices

Accruent announced AI capabilities at Insights 2025. Production deployments handling autonomous service resolution or invoice validation are not yet documented.

Facilio

AI agents in production at enterprise customers

Mira: 80% autonomous SR resolution at Berkeley UAE (276 calls + 175 SRs in 30 days). Luca: 619 invoice errors caught at Charter Hall in 4 months.

Accruent

FAMIS 360 and most products entirely opaque

8 of 12 Accruent products have no published pricing. FAMIS 360 community estimates range $49–$500/user/month — too wide to plan around without a sales conversation.

Facilio

Published starting price: $25,000/year

Includes AI agent suite and 1,000,000 AI credits. No per-seat fees. ROI typically visible in 3–5 months based on production deployments.

Enterprise Real Estate · Australia

Charter Hall

Challenge

Invoice errors across a large FM vendor network going undetected, high processing cost, and 70+ FM hours monthly consumed by manual checking.

Outcomes

• 619 invoice errors caught in 4 months via Luca
• Detection rate rose from 21% to 39%
• Processing cost reduced from $15–40 to $2–4 per invoice

Commercial Real Estate · Australia

Investa

Challenge

150 vendors and 22 buildings operating across fragmented systems with no unified FM visibility or operations layer.

Outcomes

• 40% downtime reduction across portfolio
• 150 vendors consolidated onto one platform
• 22 buildings live in 5 months

Facilio deploys on top of existing systems — including Maintenance Connection and FAMIS 360. Organisations already running Accruent for asset management can add CAFM, energy monitoring, and AI-powered service intake on top, without replacing the system of record. Most deployments reach production in 2–6 weeks.

Request a Facilio demo

Conclusion

Accruent Maintenance Connection earns its position in regulated industries where asset depth, compliance, and ERP integration are non-negotiable. The pricing is high relative to the mid-market CMMS category, but for operations that extract full value — structured PM programmes, complex asset hierarchies, IoT condition monitoring — the ROI case is real.

The structural limitations are also real: reporting is hard, mobile costs extra, and most of the product catalogue is quote-only. Buyers from commercial real estate, FM service providers, and multi-site facilities portfolios who need AI automation, transparent pricing, and faster deployment should widen their shortlist before committing to an Accruent contract.

FAQ

How much does Accruent cost per user per month?
Accruent Maintenance Connection is published at $110/user/month for the Professional plan, with an additional $58/user/month for the mobile app add-on. FAMIS 360, EMS, TMS, Lucernex, and most other products are quote-only. See accruent.com/product-pricing for published tiers.

Does Accruent offer a free trial?
Yes. A free trial is available for Maintenance Connection, but it requires requesting access through Accruent's website and typically involves a demo before the trial environment is provisioned. There is no instant self-serve trial.

Why is most Accruent pricing quote-only?
Accruent's products serve distinct industries with highly variable deployment complexity, module counts, and contract sizes. Quote-based pricing allows Accruent to price based on scoped need. The downside for buyers is that budget modelling requires a sales conversation before any number is available for FAMIS 360 and most other products.

What is the pricing for Accruent FAMIS 360?
FAMIS 360 is entirely quote-only. Community estimates from ITQlick suggest a range of $49–$500/user/month depending on modules and contract size. These are directional estimates, not Accruent-confirmed numbers. Contact Accruent sales directly for a quote.

Is Accruent's mobile app included in the base price?
No. The mobile app (MC Kinetic) is a separate add-on at $58/user/month ($700/user/year). For most active maintenance operations, mobile access is a practical requirement — making the real entry cost $168/user/month, not $110.

What are the implementation costs for Accruent?
ITQlick estimates one-time onboarding fees at $1,000–$5,000 for standard deployments. Enterprise implementations involving ERP integration and multi-site data migration run significantly higher and are scoped by Accruent's professional services team on a project basis.

How does Accruent pricing compare to MaintainX or eMaint?
At 10 users with mobile, Maintenance Connection costs approximately $20,250/year. eMaint Professional at 10 users costs $10,200/year. MaintainX Business at 10 users costs approximately $3,840/year. Accruent's higher cost reflects deeper enterprise asset management capability — but for teams that don't need that depth, the cost case is difficult to make.

Is Accruent worth it for small businesses?
Generally no. Maintenance Connection requires a minimum 3-user, 1-year contract. At 3 users with mobile, the annual cost exceeds $5,000 before implementation and training. Platforms like MaintainX, Limble, or UpKeep offer comparable work order and PM management at a fraction of that cost for small teams.

What hidden costs should I expect with Accruent?
The most common cost surprises are: mobile add-on not bundled, implementation and training sold separately, additional module fees for capabilities outside the base CMMS, and per-user licensing that scales directly with headcount. Budget for implementation ($1,000–$5,000+), training ($500–$1,000/user), and any additional Accruent modules before signing.

What is Accruent's enterprise pricing model?
Maintenance Connection Enterprise is custom-quoted with a 5-user minimum and 1-year contract. Accruent supports both named-user and concurrent-user licensing — for shift-based operations, concurrent pricing can reduce total seat cost. Enterprise implementation is scoped by Accruent's professional services team with a custom timeline.