Whitepaper
Stop paying twice with ServiceChannel. Switch to Facilio.
ServiceChannel quietly takes a cut from you every time you run a work order on their platform, chipping away at your bottom line. Vendors absorb hidden fees, costs inflate, and your operations slow down.
- Facilio - Just software you own, no hidden markups.
Trusted by forward-thinking retailers across the globe
Stop paying the hidden middleman tax
Let’s be honest, your CMMS shouldn’t be taking a cut of your vendor’s paycheck. But that’s exactly what happens with ServiceChannel. Every work order, every invoice, there’s a quiet 2–5% carved out. Vendors make up for it by padding their bills, and suddenly you’re paying more for the same job.
It doesn’t feel fair because it isn’t. You’re not paying for better operations—you’re just paying a middleman tax. And you deserve better than that.
The Truth About ServiceChannel’s Marketplace Model
For FM vendors
- 2-5% cut on invoices, hurting transparency.
- SC favors 'cheapest available' vendors, undermining trusted partnerships.
- Support is often unhelpful and sometimes rude, especially after hours.
- Back-office teams face a slow, complex billing process.
- Techs lose billable time due to strict GPS check-in rules.
- The mobile app is hard to use, and key features are difficult to find.
- Vendors must re-enter job data in both systems.
For Retailers
- Inflated invoices to cover ServiceChannel’s fees.
- Lowest bidder model undermines vendor trust.
- Good vendors leave SC due to low margins, harming service.
- Managed service coordinators are overloaded, causing service quality to decline.
- Delayed updates and poor asset tracking hinder operations.
- Retailers wait days to see quotes and work orders due to system delays.
Facilio: The Only FM Software That Works for Both Retailers & Vendors
Keep operations in check with real-time tracking and audit capabilities.
Easily integrate with your existing systems using Facilio’s open API ecosystem.
Control your vendor lifecycle. Bring your trusted vendors and own the process.
You’re not paying a tax every time you need a pipe fixed.
Get personalized, relationship-based support that understands your needs.
Tech-enabled, retailer-led approach to management with no middleman
“We sought a solution that would not only address our current requirements but also scale with us as we expand and our operational complexities increase. Additionally, user experience was a major consideration. We wanted a CMMS that was intuitive and user-friendly, ensuring that our team could easily navigate and utilize the system to its full potential without extensive training or support.”
Why Choosing Facilio is a No-brainer
User experience
User experience was a major consideration. We wanted a CMMS that was intuitive and user-friendly, ensuring that our team could easily navigate and utilize the system to its full potential without extensive training or support.
Mike Thorson,
Director of Facilities at Breck School
It is not user friendly or intuitive whatsoever . The workflows don't make sense and trying to enter things to be paid is difficult each time
-G2 User
Operational Efficiency
As soon as we migrated to Facilio, we saw a steep drop in customer escalations. Staff efficiency increased and we now have a happier workforce.
Sumith Sukumaran,
Operations Manager - Quality FM Group
Current vendors did not want to join service channel as it was very difficult and they did not want to deal with checking-in and checking -out
-G2 User
Customer Support
The level of vendor support and collaboration we received from Facilio is nothing like we’ve seen on any other project. The Facilio team went above and beyond to collaborate with us and build a product that’s right for us.
Project Manager at Investa Property Group
The number 1 issue is their customer service is terrible. You will see how much extra effort, money and time it costs to operate through this system.
-G2 User
A note from our CEO on why we built Facilio
Hey there—
I’m Prabhu, CEO here at Facilio.
FM platforms were supposed to help businesses run smoother, not cost more. They were meant to give you clarity, control, and confidence.
But somewhere along the way, the model broke. Instead of empowering retailers and vendors, ServiceChannel started taxing them. Every invoice became a revenue stream. Every repair carried a surcharge. And the very platform you trusted turned into a middleman.
That’s not software. That’s rent-seeking. And frankly, it doesn’t sit right with us.
We built Facilio because we believe technology should align with your success. We don’t skim your invoices, or force your vendors into our playbook. We give you tools to run operations your way — transparently, predictably, and without compromise.
Because the job of a CMMS isn’t to stand between you and your vendors. It’s to bring you closer to them.
Facilio is our way of giving FM leaders back control — over their costs, their vendor relationships, and their operations.
Prabhu Ramachandran
CEO, Facilio
Take Back Control of Your Facilities Operations.
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