THE CLEAR SOLUTION
Digitized utility expense management through a single platform
After an intense vetting, the telecom chose Facilio to deliver an end-to-end solution to process payments digitally. Facilio offers a modern and streamlined approach to utility bill payments.
Today, the telecom monitors utility consumption in real-time using data captured by both smart meters and physical energy meters across the properties. Bills are bulk-uploaded from multiple utility services into the Facilio system. Using parsing templates, the system's built-in, AI-powered invoice parsing automatically extracts data from thousands of bills in the form of PDFs or images.
Then, using tariffs programmed into the system, the telecom validates bills submitted by utility providers by comparing them with actual consumption. When a cost discrepancy arises, Facilio's automated workflow triggers user-defined alerts to notify the right stakeholder. The stakeholder can then quickly resolve the error and reduce the overall billing cost. The team reports immense relief at having a digitized process that helps them quash the time-intensive effort involved in preparing detailed payment collateral.
The telecom also benefits from Facilio’s built-in error resolution, which has eliminated the need to configure a workflow and then synchronize it across the various processes. For example, to ensure accuracy, the system issues payment memos only when all predefined alerts are resolved, which helps eliminate double payments. Bills are then routed through automated approval workflows in Facilio and, finally, pushed to ERP for payments. Today, both multi-stakeholder collaboration and payment signoffs happen at speed.
Facilio has also made it easy for the key executives to get answers to critical questions, for instance, those related to month-on-month payments, utility provider expense summaries, monthly savings, and remaining budget. Using Facilio's configurable reports and dashboards, the team now has complete visibility into the entire bill-processing cycle. The team also enjoys the flexibility to analyze data without external dependencies, for instance, to benchmark invoices against past timelines or to compare them to similar occupancy scenarios.
Today, this major telecom is poised to deal with the complexities posed by processing large amounts of data. With their automated system, they've drastically reduced the need for human intervention and eliminated the possibility of user error.