Al Fajer, a facilities management company with more than 3000 employees and operations across the GCC region, has embraced the vision of providing such a digitally enhanced and tech-driven model of FM to its enterprise clients. The fundamental change in approach this involves is for facilities management services to emerge as strategic enablers that deliver value-addition to commercial real estate owners, rather than remaining a passive cost center. The company currently manages and maintains more than 300 buildings in the UAE and is widely regarded as an industry leader. Sangeetha Balakrishna, Al Fajer’s Deputy CEO, was featured in the 2018 fmME Power 50 list, which recognizes thought leaders and influencers within facilities management, in the Middle East.

The digital resources and tools that Al Fajer had depended on prior to deploying Facilio’s IoT based solution were traditional ERP software and rigidly defined FM software with relatively limited functionality. The limitations imposed by this legacy approach included being held back by the limited functionality of legacy software and an inability to provide customer experiences that the company aspired to. Most CaFM solution providers lacked mobile support that enabled on-the-go decision making, a critical factor for proactive facilities management.