Name: Facilio - Computerized maintenance management system software
Rating: 4.7 (76 reviews)

ON-THE-GO SERVICING

Your ongoing quest for perfection in customer support stops here

Cater to your tenants every unique need with features like digital helpdesk, self-configurable work orders, and omnichannel support and more.

Centralized Help desk

Service Request

Integrations

Contextual Notifications

Multi-tenant Support

Automate complex workflows to cater to every tenants needs quickly with centralized help desk for service requests, work orders, announcements, and more

Enable tenants or technincians to raise requests for work orders with ease. Ship them off with priority details, issue descriptions, category and multimedia files

Integrate Facilio with apps like Slack, Zendesk, Freshwork and Zoho to enhance collaboration and visibilty

Create custom rules and define criterion to trigger notifications to the appropriate people via email, SMS, calls, and in-app notifications

Enable tenants to raise issues with the click of a button with an easy to use mobile app

Personalized and branded tenant service portal for work orders, permits, invites, feedback and surveys, announcements and more

Enable live support on web and mobile apps for quick issue resolution and a seamless tenant experience

Broadcast any news, service schedules, or disruptions via mobile or web portal and keep tenants in the know

Give tenants an easy way to submit their feedback on overall experience or even issues like wet floor in a certain location that needs cleaning on high priority

Allow tenants check in and check out by simply scanning a QR code from their mobile apps

BESPOKE TENANT EXPERIENCE

Take full control of client workflows with a device-agnostic work order software

Give your clients the transparent, hyper-personalized experience they seek with 24x7 web and mobile live support across devices.

Branded Portal

Web & Mobile Live Support

Broadcasts

Feedback & Surveys

Kiosk Automation

FOSTER CONVENIENCE AND COMFORT

Boost customer engagement & satisfaction with self-service portals

Whether it's booking amenities or submitting reimbursement claims, provide your tenants with a convenient way to access all the services they need from a single window.

Tenant billing

Amenities booking

Portal Customisations

Adaptive Service Catalogue

Quote Automation

Generate itemized invoices and bill tenants in an audit-friendly format

Give your tenants an easy way to book spaces along with the amenities they need; and keep them updated about special days, maintenance schedules, and booking conditions

Create custom dashboards with drag and drop ease to get an instant overview of information like purchase orders, inventory, contracts, and vendors

Integrate Facilio easily with any service software you need to streamline and automate services like payment requests, move-in approvals, parking requests, and reimbursements

Allow your vendors to generate quotes for every service easily and track status in real-time

40%

reduction in asset downtime

Thanks to Facilio's user-friendly platform, our team can now concentrate on strategic goals and the customer rather than getting entangled in routine operations.

David Breden

GM Safety and Facilities NSW, Investa

40%

reduction in asset downtime

Thanks to Facilio's user-friendly platform, our team can now concentrate on strategic goals and the customer rather than getting entangled in routine operations.

David Breden

GM Safety and Facilities NSW, Investa