Seamless reactive maintenance solution built for rapid and efficient resolution
Custom workflows for every maintenance condition, intelligent technician assignment, and real-time work order tracking from start to finish—experience end-to-end automated reactive maintenance with one unified platform.
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Capture, track, resolve all maintenance requests in one platform
No more relying on emails, phone calls, or paper-based systems. With Facilio, every request, issue, and task is managed on one centralized location, accessible to everyone on your team.
Multi-channel intake: Capture requests from email, web portals, mobile apps, QR codes, and even IoT sensors.- Automated work order generation: Instantly convert requests into prioritized work orders, eliminating manual entry.
- User-friendly request portal: Empower stakeholders to submit and track requests from any device.
- Real-time work order status tracking: Track the complete lifecycle of every work order, from creation to closure, with clear progress updates and notifications.
Put your reactive maintenance on autopilot with workflow automation
Don't let manual processes slow you down. Facilio lets you automate task assignments, approval processes, and escalation procedures, ensuring consistent and efficient execution.
- Automatic prioritization: Focus on critical issues first, with automated prioritization based on severity and impact.
- Automated technician assignment: Assign work orders to the right technicians based on skills, availability, and location.
- Custom notifications & alerts: Stay informed with real-time alerts for missed SLAs, critical escalations, and potential bottlenecks.
- Approval workflows: Enforce cost control and compliance with multi-level approval processes for high-value requests.
Deliver exceptional service every time with real-time SLA Tracking
Stop guessing whether you're meeting service level agreements. Track response times, monitor compliance, and automate escalations to ensure consistent and reliable service.
- Real-time response time tracking: Monitor response times for all reactive maintenance requests in real-time.
- SLA monitoring & compliance tracking: Track performance against service level agreements and identify potential breaches.
- Automatic escalations: Set up workflows to automatically escalate unresolved issues to ensure timely action on overdue or soon-to-be overdue tasks.
- Mobile access for technicians: Enable technicians to update work orders, access asset history, work permits, and close tickets from the field.
Make sense of every maintenance metric a single glance
Track key performance indicators (KPIs) and use maintenance insights to reduce downtime, improve vendor performance, and minimize equipment failure rates—all in one centralized platform, with Facilio.
- Vendor KPI tracking: Analyze vendor KPIs (key performance indicators) and track performance against SLAs.
- Staff & resource tracking: Monitor technician performance and optimize resource allocation.
- Asset breakdown analysis: Identify assets contributing to reactive maintenance costs.
- Failure trend analysis: Pinpoint recurring issues and implement proactive measures.
“FMS rely on outdated tools, forcing clients to adapt to inefficient processes. Facilio provides real-time reports and comprehensive IoT and sustainability insights for growth.”
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Sick of SLA breaches haunting your inbox? Facilio spots issues before they're emergencies.
Get a demoReady-to-deploy O&M efficiencies served with modularity
There is no one-size-fits-all solution when it comes to deploying a CMMS.
Pick and choose the modules you need to realise the true value of your properties.
Replace scattered maintenance chaos with simple clarity and faster resolutions
Book a demoFrequently Asked Questions
What is reactive maintenance?
When should you go for reactive maintenance?
Reactive maintenance is the better option when:
- Equipment failure has minimal operational impact.
- Assets are low-cost and easily replaceable.
- Maintenance costs outweigh equipment value.
- Downtime doesn’t significantly affect business outcomes.
While effective in these scenarios, relying solely on reactive strategies can risk high downtime costs and compromised safety.
It's also useful for equipments when preventive maintenance is impractical or not cost efficient. Additionally, reactive maintenance makes sensefor.
Reactive maintenance also makes sense for assets nearing the end of their lifecycle, where investing in preventive or predictive maintenance strategies doesn't offer meaningfulROI.
Which is better - reactive maintenance software vs CMMS?
A CMMS offers comprehensive maintenance management, surpassing standalone reactive maintenance software.
While reactive maintenance solution handles only immediate repair tasks after equipment fails, a CMMS covers preventive, predictive, and reactive maintenance in a unified platform.
It integrates asset management, technician dispatching, vendor interactions, and compliance tracking, making it the smarter choice for businesses looking to streamline processes, optimize asset performance, and gain deeper operational insights.
How much does Facilio’s reactive maintenance solution cost?
Facilio offers flexible pricing tailored to your organization's specific maintenance management needs. Pricing typically depends on factors like portfolio size, number of managed assets, required features, and integrations with existing systems.
For an accurate estimate, it's best to book a personalized demo. During the demo, our team will discuss your specific requirements, helping us provide a tailored, cost-effective solution aligned with your maintenance goals.
What are the types of reactive maintenance?
Reactive maintenance has several types, including:
- Emergency maintenance: Immediate, urgent repairs after critical failures.
- Corrective maintenance: Fixing issues identified during inspections before total equipment breakdown.
- Run-to-failure maintenance: Allowing equipment to fail completely before any repair.
- Deferred corrective maintenance: Non-critical issues identified but scheduled for later fixes.
- Fault maintenance: Diagnosing the specific cause of equipment faults and conducting targeted repairs.
Which industries can benefit from using a reactive maintenance solution?
Industries that can significantly benefit from investing in a reactive maintenance software solution typically have operations where downtime, though inconvenient, doesn't warrant extensive preventive measures—yet still requires efficient, organized response. Here's why these industries should consider implementing reactive maintenance software:
- Retail & Supermarkets: Quickly handle sudden equipment failures (POS systems, refrigeration), reducing disruptions and lost sales.
- Commercial Real Estate: Rapidly address tenant requests (HVAC, plumbing), improving tenant satisfaction and property value.
- Hospitality & Restaurants: Efficiently manage urgent repairs (kitchen equipment, amenities), preserving guest experience and brand image.
- Education & Campuses: Centralize management of unexpected issues (lighting, AV systems), minimizing downtime and ensuring smooth operations.
- Warehousing & Logistics: Streamline quick repairs on non-critical assets (conveyors, shelving), keeping operations running smoothly.
- Healthcare & Assisted Living: Promptly manage non-critical asset failures (fixtures, lighting), ensuring comfort, safety, and compliance.
Reactive maintenance software streamlines the entire maintenance workflow, provides real-time visibility, reduces response times, and enhances operational efficiency—making reactive repairs organized, transparent, and cost-effective.
