UpKeep vs Fiix (2026): Features, Pricing and Reviews

I have evaluated both of these tools the way a maintenance buyer actually uses them: UpKeep and Fiix land on the same CMMS (computerized maintenance management system) shortlists, and they stay there right up to the point your operation gets more complex. They are built on two different philosophies.

UpKeep starts from the phone in a technician's hand; Fiix starts from the asset and its reliability data. The difference between UpKeep and Fiix is less about features on a checklist and more about which of those starting points matches how your team works.

In this guide I compare them on features, pricing, AI and real reviews, and I note where both sit inside the wider field of best cmms software.

My quick take: UpKeep or Fiix

• UpKeep is my pick for mobile-first field and facility teams that want a tool technicians adopt in days, with unlimited free requesters and fast setup.
• Fiix is my pick for asset-intensive and manufacturing operations that need meter and condition-based preventive maintenance, deep reporting, and Rockwell Automation and ERP integration.
• If you run a connected multi-site portfolio and need native BMS and IoT with agentic AI, neither is the natural fit, and Facilio is worth a look.

UpKeep vs Fiix: the master comparison

The fastest way to read UpKeep vs Fiix is side by side on the things an in-house maintenance team actually weighs: features, what is gated, add-ons, price, reviews and the fit.

Comparison as of October 2026. Prices are vendor and third-party reported, confirm on the vendor page.

Ratings come from G2 and each vendor's Capterra profile, linked in the review sections below; confirm counts live, as they move week to week.

UpKeep vs Fiix feature by feature comparison

On the deeper operational dimensions, the split holds

UpKeep: the mobile-first frontline CMMS

UpKeep is a CMMS built mobile-first for technicians who spend their day away from a desk, with a clean app and fast setup that earns quick adoption.

It started as a phone-first work order app and grew into a full maintenance platform, and that heritage still shows. The tool is most at home with field and facility teams who want to log work, scan an asset and close a job from the floor without training.

Key industries: facilities, property and real estate, fleet, restaurants and retail, light manufacturing, warehousing.

Core capabilities

• Work order management: create, assign, prioritize and track work orders from mobile or desktop with attached photos, checklists and parts.
• Preventive maintenance: schedule recurring routines on calendar time, meter readings or runtime triggers.
• Asset tracking: centralize equipment history, manuals, warranties and downtime logs, reachable by QR code and barcode.
• Parts and inventory: monitor spare-part quantities, low-stock minimum thresholds and inventory costs.
• Mobile field access: native iOS and Android apps let field technicians update job progress and check asset history on the go.
• Unlimited requesters: general staff submit maintenance tickets without taking up a paid user license.
• Nova AI suite: built-in Voice Fill for hands-free work order notes, Photo-to-Parts inventory from a snapshot, and AI-generated preventive maintenance safety checklists.
• UpKeep Studio and Edge IoT: a no-code app builder plus wireless condition-monitoring sensors that trigger reactive work orders on runtime anomalies.

Strengths

• Technicians adopt it quickly, which is often the single biggest predictor of whether a CMMS rollout sticks.
• Unlimited free requesters keep per-seat cost down when most of your staff only submit tickets.
• The mobile experience, including QR scanning and offline capture, is genuinely strong in the field.

What reviewers say: UpKeep holds a 4.6 rating across 1,331 reviews on Capterra and 4.5 on G2. On Software Advice, Janapher S., who works in facilities services, wrote that the platform "simplifies maintenance operations by combining work order management, preventive maintenance scheduling, asset tracking, and inventory management into one system.

" Not every review is glowing: one verified reviewer in machinery said it "was expensive for what it gave me and buggy too," and that support "took forever to answer." The fuller picture sits in this upkeep cmms review.

Limitations

• Reporting and analytics feel restricted on lower tiers, and the features that matter most, such as mobile offline mode and asset lifecycle tracking, sit behind the Professional plan.
• Costs climb as you add paid technician seats and move up tiers, a common theme when teams outgrow the entry plan.
• It is less suited to heavy industrial and condition-based maintenance, where meter and sensor-driven reliability is the core job. Teams in that position often scan the best upkeep alternatives.
• Some reviewers flag bugs and slow support response on lower tiers, so it is worth pressure-testing responsiveness during a trial.

Fiix: the reliability-focused industrial CMMS

Fiix is a cloud CMMS built for asset-intensive and manufacturing operations, with deep reliability data, strong reporting and an integration story aimed at the plant floor.

Owned by Rockwell Automation, Fiix leans into industrial automation, and it rewards teams that plan maintenance from the asset and its condition rather than from a to-do list. It is more desktop-first than UpKeep, which suits planners at a workstation more than a technician on the move.

Key industries: manufacturing, industrial and heavy equipment, food and beverage, utilities, mining, logistics.

Core capabilities

• Digital work order management: create, assign, track and close work orders with custom fields, attachments and automated task lists, plus an unlimited guest work request portal.
• PM planner: schedule recurring maintenance on calendar dates, run-times and meter readings, or event and alarm triggers.
• Asset and hierarchy tracking: centralize equipment profiles, warranties, meter logs, repair history and total cost of ownership through drag-and-drop facility hierarchies and QR or barcode scanning.
• Inventory and parts control: monitor spare parts, trigger low-stock alerts, manage cycle counts and automate vendor purchase orders.
• Reporting and custom dashboards: track KPIs with more than 100 pre-built templates and customizable real-time charts.
• Fiix Foresight AI engine: analyze historical maintenance data to optimize PM frequencies, flag asset anomalies and forecast spare-part needs.
• No-code integration hub: bidirectionally sync workflows and parts purchasing with external ERP, IoT sensors, PLCs and production systems without heavy custom coding.
• Speech-to-text mobile logging: technicians dictate notes and work logs hands-free in the mobile app.

Strengths

• Reporting and analytics are a real differentiator, with a large library of pre-built reports and customizable dashboards.
• Condition and meter-driven preventive maintenance fits asset-heavy operations that UpKeep is not built for.
• The Rockwell, PLC and ERP integration path is a genuine edge for plants already running industrial automation.
• The free plan lets a small site start at no cost and grow into paid tiers as its reliability program matures.

What reviewers say: Fiix carries a 4.6 on G2 (476 reviews) and 4.5 on Capterra (628 reviews), with high marks on Gartner Peer Insights as well. On Software Advice, Lillian G. from hospital and health care said the program "has significantly improved our maintenance efficiency and reduced equipment downtime.

" A critical note names a real pain: Riley C. in environmental services called it a "big waste of $," citing a subscription they could not cancel because notice "had to be months ahead." A deeper read sits in this fiix cmms review.

Limitations

• The interface can feel complex and the learning curve is steeper, which slows field-technician adoption compared with UpKeep.
• The genuinely useful tiers start at $45 per user per month, and multi-site management and condition-based maintenance are gated to the $75 Professional plan.
• Contract and billing terms draw repeat complaints in reviews, including cancellation notice windows, so get the terms in writing before you sign.

UpKeep vs Fiix pricing

Pricing is where UpKeep or Fiix often gets decided, so here is how each is structured rather than a single sticker price, since both bill per user and gate key features by tier.

Pricing as of October 2026, vendor and third-party reported. Confirm on the vendor page before you buy.

The read is straightforward. UpKeep has the lower barrier to entry and a free-requester model that helps when most staff only raise tickets, detailed in this upkeep pricing breakdown.

Fiix asks more up front but includes a real free plan and heavier reporting once you reach Professional, covered in this fiix cmms pricing guide. Both reserve custom quotes for the top tier, so the honest advice is to price the tier you will actually run, not the headline.

UpKeep vs Fiix AI and add-ons

AI is now a real line item in UpKeep vs Fiix, and the two take different routes: UpKeep leans on assistive field AI, Fiix on predictive reliability.

AI capabilities as of October 2026.

When to choose UpKeep over Fiix

UpKeep over Fiix comes down to speed to value and the field: when the win is getting technicians logging work on day one, UpKeep is the cleaner fit.

Choose UpKeep if

• your team works primarily in the field or across facilities and you value fast mobile adoption,
• most of your staff only submit requests, so unlimited free requesters cut your seat count,
• you want a lower entry price and a tool that runs without a dedicated administrator,
• your maintenance is largely time-based rather than meter or condition-driven.

When to choose Fiix over UpKeep

Fiix over UpKeep is an asset-and-data decision: when reliability, reporting depth and industrial integration matter more than mobile simplicity, Fiix pulls ahead.

Choose Fiix if

• you manage an asset-intensive plant and need condition and meter-based preventive maintenance,
• deep reporting, customizable dashboards and predictive insight are core to the job,
• you need tight integration with Rockwell Automation, PLCs or ERP systems,
• a genuine free plan matters for a small site getting started before it scales,
• your maintenance planners work mostly from a workstation rather than from the field.

See Facilio Atom in action, not in a slideshow.We will walk you through a live FM workflow, built around your operation.

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UpKeep vs Fiix vs Facilio: the connected option

Put a connected platform next to the two and the comparison widens, because a portfolio operator is weighing more than mobile ease against reliability depth.

Both UpKeep and Fiix are single-platform CMMS tools, and each is strong in its lane. The gap they share opens up once you run many sites, many building systems and many vendors as one operation, where the work is less about logging jobs and more about unifying systems that were never designed to talk. That is the lane Facilio was built for, as a Connected CMMS with a no-code integration layer over existing systems, and its Atom AI agents have run in production since the suite launched in February 2026, per the company's announcement.

Comparison as of October 2026.

The concession is honest: for a single five-technician site, UpKeep will be simpler and cheaper, and that is the right call. The table tilts only when the operation is genuinely a connected, multi-site one.

Choose Facilio when

Facilio fits the operator whose problem is no longer logging work orders but running a connected portfolio where systems, sites and vendors have to act as one.

Consider Facilio when

• you manage a multi-site portfolio and need one platform across work orders, assets, vendors, tenants, energy and compliance,
• you want native BMS and IoT integration and fault detection, not bolt-on sensor add-ons,
• you want agentic AI that executes, with atom ai assistants such as Mira for helpdesk dispatch and Luca for invoice validation running in production,
• you would rather connect and unify existing systems through a no-code cmms software layer than rip and replace them.

The honest limit: if you run a single building with a small team and simple time-based maintenance, Facilio is more than you need, and a focused tool like UpKeep or Fiix will serve you better. Facilio earns its place when the operation is connected and multi-site.

What industry leaders say about their transition to Facilio

Here is what operators who moved onto a connected platform actually said, in their own words, on live case studies you can read in full.

• Skeens Warehouse Services, Riley Skeens, Vice President of Operations: "Facilio has completely transformed how we manage our day-to-day operations. What used to take multiple tools, emails, and manual steps is now streamlined and fully visible in one place." Skeens reports a 100 percent reduction in manual contractor check-ins by phone. (case study)
• Purdue University Fort Wayne, Ashley Tash, Director of Operations and Maintenance: "We needed a reliable system in place to track, manage, plan and report FM related activities all in one place, which was hard to achieve with the tool we previously used." The team unified 55 buildings and 3 million square feet, digitized 1,100-plus assets, and went live in 10 weeks. (case study)
• Breck School, Mike Thorson, Director of Facilities: "Facilio consistently pushes the envelope in terms of innovation. Their commitment to continuous improvement and staying ahead of industry trends assured us that their Connected CMMS platform would be a future-proof choice." The school put 150-plus safety assets across 500,000 square feet on a structured digital inspection schedule. (case study)

My verdict: UpKeep or Fiix

If your real problem is running a connected multi-site portfolio, where the job is unifying building systems, vendors and energy data rather than logging work orders, I would look beyond both. To see what a connected, agentic platform looks like for that operation, you can request demo and we will walk your portfolio through it.

UpKeep and Fiix track maintenance. But Facilio runs your entire operation, completely autnomous.

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Frequently asked questions about UpKeep vs Fiix