Inability to prioritize alarms and delayed service delivery
The team at Tuten Labs grappled with the daunting task of
differentiating between critical and non-critical alarms. They
were unable to prioritize alarms effectively because of the lack
of a centralized remote monitoring system, resulting in delayed
service delivery which put the reliability of their operations
at risk.
To meet these complex needs and future-proof their operations, Tuten Labs needed a centralized remote monitoring and maintenance software powered by Internet of Things (IoT) and artificial intelligence (AI).
Unified Monitoring + Maintenance & Streamlined Operations
Facilio’s unified monitoring and maintenance management platform
enabled Tuten Labs to offer a superior tech-based value
proposition in the retail store operations, including 24/7
predictive monitoring of critical assets, proactive facility
helpdesk services, centralized vendor management systems,
refrigeration optimization, and more. Facilio and Tutenlabs
leveraged their enhanced capabilities to drive value for more
than 10,000 retail sites from leading brands across North
America & Latin America.
Facilio's intelligent fault detection and diagnosis (FDD) system transformed store alarm management. The seamless consolidation of alarms from various systems, calls, and emails made it easier to determine each alarm's severity, category, and urgency. This streamlined the decision-making process and substantially reduced the time and potential errors associated with manual alarm evaluations.
Facilio's platform seamlessly integrated with the work order system and automated various operational steps such as work orders from alarms (based on criticality, problem type, location, etc.), escalations on unactioned work orders and task assignments to service teams based on the client. As a result, less manual intervention, faster response times, and consistency in managing alarms and subsequent actions became the norm.
Facilio’s unified interface, driven by intuitive dashboards, provided the team with a clear overview of operations and deep insights into alarm management, lead detection metrics, set point deviation, work order metrics and detailed weekly fault reports, across portfolios. Furthermore, work order actions were categorized across the client base, ensuring stakeholders have a transparent view of operations and outcomes.
Optimized Operations & Improved Asset Uptime