ICD Brookfield Place, Dubai, opened their doors to tenants and
customers in September 2020. They had imagined, designed and
developed the property to be a premier destination for global
citizens. Their intelligent technology roadmap aspired to bring
together the myriad systems they use — such as mechanical,
electrical and plumbing (MEP) systems, building management
systems (BMS), security, fire alarms, energy management systems,
IT networks and so on — to optimize operational efficiency to
international standards.
ICDB Challenges:
ICD Brookfield faced challenges in optimizing their property
operations,
Without a CMP, there was,
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Lack of visibility: They did not have a complete view of their
operations and portfolio performance
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Data silos: Data scattered across dozens of systems and
software
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Absence of reporting: Reliance on vendors for reports on
critical KPIs
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Manual intervention on faults: Delays fault detection and
resolution
Reactive maintenance directly impacting the asset health and
lifecycle
Inability to define a workflow without data-backed insights.
“We had very clear and well-defined technical
specifications. Among all the vendors we evaluated, Facilio
was keen to develop a differentiated product for us. The
leadership team listened to us carefully and delivered
sophisticated features in weeks, that would have taken a
traditional vendor months, if not years!”
Haithem Ibraheem
Property Operations Manager at ICD Brookfield Place
Facilio's Solution:
In their search for a centralized property management solution,
they evaluated several software vendors on meticulously-defined
technical specifications. None of the bidders met their needs
initially, including Facilio.
Over the course of the next few months, Facilio keenly studied
ICD Brookfield Place’s requirements and rapidly developed the
sophisticated features they needed. On second consideration, the
client found Facilio not only compliant with their needs but
also a fantastic partner to engage.
For ICD Brookfield Place, Facilio stood out on the following
counts:
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Agnostic and open protocol. Facilio’s platform integrates
effortlessly with all property and maintenance management
technologies in the market via APIs, without charging for
additional licenses or subscriptions.
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Customization: Be it graphical elements in the dashboards or
complex workflows across systems, the Connected Buildings
platform is flexible and adaptable.
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Accelerated development: Facilio’s Connected Buildings is a
differentiated product with functionality being enriched
continuously.
“We needed a scalable and flexible solution to unify all of
our disparate building systems. Facilio's thought leadership
and innovative product portfolio stood out clearly & aligned
well with our vision. As we look forward to launching the
workplace of the future, we are proud to work with a partner
like Facilio.”
Rob Devereux
CEO of ICD Brookfield
Solution highlights:
Centralized operations with integrated functions
Facilio integrates the entire supply chain including, but not
limited to the ERP, IT systems, elevator, lighting, fire alarms
and a total of 24 service providers to create an operations
command center for ICD Brookfield Place. This powers functional
use cases by enabling actions and signals between their
different systems.
Automatic fault detection and predictive capabilities:
Consolidating data from across various systems empowers ICD
Brookfield Place to optimize their operations in real-time.
Connected Buildings is able to identify patterns independently
and raise alarms for the operations teams to interject before
the tenant raises a complaint.
Proactive asset maintenance:
As a state-of-the-art building, ICD Brookfield Place has
thousands of devices throughout the property. They perform
monitoring and preventative maintenance using sensors.
Traditionally, these sensors would have been connected by wire
to both power and the network. Facilio’s IoT module enabled the
client to set up wireless sensors that had a lighter footprint
and were more efficient to manage.
Emergency Response
Not all buildings are the same, ICD Brookfield Place is
certainly not. The client needed multiple special use cases and
corresponding workflows to be customized and configured. “An
important one for the emergency response of the building,” says
Haithem. “If there is fire on a certain floor, the fire alarm
needs to go off, fans will turn and doors open. The fire alarm
is on the alarms system, fans on the ventilation management
system and doors on the security system. With Facilio, the
emergency response teams can make sure all these work as
designed, else, they will receive an automatic alert.”
Impact
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Centralized,automated, accurate supply chain.
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Automated fault detection, real-time alerts.
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Wireless IOT enabled proactive asset maintenance.
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Customized emergency response, safer environment during
crises.