July 08, 2026
Features
Work Orders & Maintenance
- Work order photos can now be enabled or disabled based on your feature settings, giving admins finer control over who can add, edit, or remove photos.
- Added state-based permissions for work order photos, so photo actions can be governed by the work order's current stage. Cleaned up the permissions table layout for easier reading.
- Work orders now support Floor and Vendor Contract fields, so jobs can be tied more precisely to locations and contracts.
- Added a Risk Category field on work orders with support for selecting multiple work order categories.
Preventive Maintenance (PPM)
- Introduced a new task-based planner for PM V3, letting you schedule maintenance by task frequency (daily, weekly, and beyond) with per-task timing and time zones.
Vendors & Subcontractors
- Vendor contacts are now fetched for organization users, and the contractor/subcontractor tag in the sidebar reflects each contact's subcontractor setting.
- Vendor import now supports importing a vendor's primary contact details for organizations with the subcontractor license enabled.
- Added the ability to disable a vendor contact.
- Vendor Quotes now include a Building field, and the Site auto-fills based on the linked RFQ.
- Added Diversity Certification Attestation to vendor records, and fixed a save error related to service coverage.
Billing & Invoicing
- Added pagination to the line-item view for smoother handling of long lists.
Inspections & Forms
- Inspection narrative questions now handle image uploads within the rich-text area.
- Form rules now support criteria based on multiple selections.
Dashboards & Reports
- Introduced the Dashboard Agent — an AI-powered assistant that lets you build and edit dashboards through natural-language conversation, scoped to a tab or a specific widget.
- Dashboard widgets now support updates for list views and connected-app widgets.
- Added a view-tab permission for Reports.
AI Assistants & Copilot
- Added an AI Suggestions tab in Assignment Manager, and optimized the underlying assignment logic.
Updates
Work Orders & Maintenance
- Improved the reliability of the work order closure validation process.
Preventive Maintenance (PPM)
- Improved PM V3 import: cleaner mapping and validation, more reliable Execute Now scheduling, and clearer messages when a single import row has an issue (so one bad row no longer breaks the whole import).
Vendors & Subcontractors
- After login, users now see a vendor picker instead of being redirected to a random vendor.
Inspections & Forms
- The Q&A Builder's Execute Now screen now requires a resource and shows a clear loading state while saving.
AI Assistants & Copilot
- Revamped the Maintenance Agent experience.
- Revamped the Work Assistant across both the app and the underlying service.
- Updated Copilot prompts for better responses.
- Improved resilience of the text-rephrase feature during model downtime.
Refrigerant Compliance (RefComp)
- General reliability improvements to refrigerant compliance handling.
Mobile & Portals
- Updated the Deals and Offers mobile page layout, adding Description and Location widgets.
Space & Floor Plans
- Indoor floor plans now update restricted-desk status when a marker is updated.
- Increased the limit for accessible spaces configurable via script.
Bug fixes
- Fixed 'Export as Excel' in the PPM Calendar.
- Fixed the Available Columns list in the PPM Calendar so it now shows the correct group-by module fields instead of unrelated work order fields.
- Fixed a loading issue in the Tenant Portal for subcontractor-enabled organizations.
- Vendor-contract work orders are now correctly linked to the client invoice in service-mode pre-service billing.
- Vendor-type service occurrences are now billed correctly on the client invoice, and post-service closeout billing now generates properly even on a fresh contract with no prior billing run.
- Contract amendments now settle the current billing cycle correctly when a line is removed or updated, for both pre- and post-service billing.
- Fixed sub-form rules that were not applying as expected.
- Fixed a border clipping issue in the Ops Vision interface.
- Fixed site insights not loading correctly for users based on their accessible sites.
- Fixed duplicate insight generation in template-driven flows.
- Fixed the layout height of connected-app widgets so they display correctly.
- Fixed an export issue that occurred when a Space ID was empty.
- Fixed internal tool-call details incorrectly appearing inside Work Assistant messages.
- Fixed column customization for the Controllers list so it applies to the correct protocol-based view.
- Fixed an asset-category reading inclusion-criteria issue in the asset readings flow, and included notes in the News & Information details.
- Fixed a delegation permission issue.
- Fixed public-screen criteria for the people scope.
- Fixed custom buttons getting stuck loading when a placeholder pre-fill failed.
June 24, 2026
Features
Work Order & Service Management
- Added Assign System Control visibility in Work Orders based on available system buttons.
- Introduced an option to generate one Service Order per service when service clubbing is disabled.
Vendor Management
- Added Vendor Diversity Certification management with onboarding pages and certification widgets.
- Added support for country-based onboarding pages.
Assignment Manager
- Introduced Map View support.
- Added Assignment Manager user details APIs.
- Added role-based web tab permissions.
- Added Assignment Manager web tab support in setup.
Attendance
- Added check-in/check-out triggers for the Attendance module.
Analytics & Reporting
- Added activity sub-entity support in Ops Vision.
- Introduced AI Pivot Report APIs and metadata APIs.
- Added support for multi-lookup and multi-enum fields in analytics filters.
Integrations & APIs
- Added CSV/log file push support in REST Agent APIs.
- Added Identity SDK device health checks.
Administration
- Added email update tool in Admin Console.
- Added email communication support for all application users.
- Added impersonation permission-set support.
Inspection
- Added support for image uploads within narrative questions in inspection forms.
PM & Scheduling
- Added schedule date support for PM V3.
- Added PPM calendar sharing configuration options.
Updates
Billing & Contracts
- Enhanced amendment billing workflows.
- Improved service-level invoicing and credit note automation.
- Added support for client and vendor contract data migration.
User Experience
- Added placeholder support for form fields.
- Improved Assignment Manager scheduling experience.
- Improved agent device connection workflow.
APIs & Platform
- Simplified image upload APIs.
- Improved API response performance and payload handling.
- Enhanced Help Desk metrics and reporting capabilities.
Resource & Asset Management
- Improved commissioning form resource search experience.
- Enhanced space category validation messages.
Bug fixes
- Fixed combined before/after photo handling with comments.
- Fixed return items/tools modal issues.
- Fixed issue where sites became non-editable when adding more items in the client contract subform.
- Fixed item creation behavior when inventory items are unavailable in storerooms.
- Fixed bin quantity updates for tools during receivable stocking.
- Fixed Asset Space field type not updating in real time within advanced filters.
- Fixed mandatory space category validation behavior.
- Fixed redirection to Other Module lookup fields in the Finding list view.
- Fixed site lookup handling in dashboard filters.
- Fixed baseline data issues and pivot creation API issues.
- Fixed current interval KPI rerun behavior in VM rule rerun flows.
Q3 2024
Features
- Miscellaneous cost addition in Actuals
- Auto issuance of tools in Work Order
- Overtime Calculation in Timesheet FSM
- SFG20 Integration (Integration + Task based planner)
- Global tax support
Q2 2024
Features
- Service Request to Work Order conversion enhancements
- Utilize the new forecasting models to predict future asset and meter readings effectively
- Data correction module to process meter telemetry data to identify and correct inconsistent, missing, or out-of-threshold readings using advanced algorithms for accurate and reliable results
- Introduced ability to issue inventory to contractors
- Enhancements in budget allocation that now covers Client and Tenant budgets
- Defined inventory in Work order plans can be seamlessly converted into Inventory request
Q1 2024
Features
- With the new page builder, summary pages can be customized and tailored to individual user personas
- FSM - Efficiently manage and optimize field operations
- Integration with Utility API to fetch and analyze all the Utility Bills
- OCR support to read and analyze the scanned Utility Bills
- Tenant Billing
- Digitize portfolio wide utility meters and track its readings using Meter and Virtual Meters
- Monitor and respond to critical alarms for all your vital distributed assets using Remote Monitoring
- Dedicated Energy app to drive your sustainability team with actionable energy data insights
- Streamline commands and control actions using the new Control Actions
- Enhanced Work Permit to Issue and manage work permits to comply with legal and safety requirements
- Introduced “Financial Tabs” for Work order that contains details on quotes and invoices
- Seamlessly convert Inventory request to Purchase request
Q3 2023
Features
- Decommissioning
- Rotating items
- Facility Booking Enhancements
Q2 2023
Features
- Shifts: Configure multiple shifts, breaks and assign them to different employees and efficiently track and re-assign them using the Shift planner.
- Attendance: Log and track the check-in, check-out, break and working hours of the employees efficiently using Attendance
- With Glimpses, configure up to six fields to provide a quick glance of any module that would pop-up when you hover over a lookup field within the module
- Global scoping & User scoping: With scoping at app level and user level, control and map data to the right stakeholders, restrict unauthorized access to modules that are not in their purview
- Surveys : Configure and roll out Surveys to Tenants and Occupants using Facilio
- Revisioning for Job Plan is supported
- Comments Enhancements: You can now mention other people in comments and get notifications for the same. You can also reply to comments and maintain threads.
- Vendor Kiosk
- RFQ Closed Bid
- Group Invite
Q1 2023
Features
- All new enhanced, simpler and easier to configure PPM 2.0
- Job Plans : Define templates of task list specific to asset/space/categories that can be mapped to multiple PPMs and Work orders
- Template sharing : With this you can control who can access what templates by sharing templates to particular roles.
- Define route and route stops that has sequence of spaces/assets which can be mapped to PPM or Work order
