Handling a Service Request
Through the Maintenance application, the facility management team attains comprehensive control over the maintenance process. This includes the seamless creation of work orders, precise assignment to the professionals, and proactive customer communication with the ability to send replies directly from the application. In case the need arises to temporarily pause operations due to factors like staff availability, our system accommodates this requirement, preventing unnecessary SLA breaches. Recognizing the unique characteristics of each facility, the application offers flexibility through the configuration of custom actions, allowing for a tailored system aligned with specific needs. Whether it's the closure of a ticket upon completion or reopening for further attention, the application ensures a smooth and efficient workflow for all your maintenance needs.
The application is flexible enough to let its users customize the workflow based on their specific needs. The following diagram illustrates a possible workflow that could be configured for the service request management process, covering the most relevant features and actions.
Managing service requests encompasses overseeing the entire life cycle of service-related tasks and communications, ensuring timely resolution and efficient handling. The following sections elaborate the scope of the module in detail.