Managing Help Center Services
The Help Center module typically serves as a centralized solution designed to assist users in accessing information, seeking guidance, or resolving queries related to the facility's services, operations, or issues. This module is created to provide support, guidance, and relevant resources to users within the application. To navigate to this module, click the
(Help Center) icon in the sidebar menu. The Service Requests section appears by default as shown below.
The upcoming sections explain the features and functionalities of the Help Center module in Facilio.
Handling a Service RequestThrough the Maintenance application, the facility management team attains comprehensive control over the maintenance process.
Working with Service CatalogService catalogs are designed to standardize the process of service delivery, providing transparency and accessibility to the available service offerings.
Managing Contact DirectoryManaging the Contact Directory in the Service Request module involves maintaining a comprehensive and organized list of contacts relevant to service requests.
Managing DocumentsManaging Administrator Documents involves overseeing and organizing various documents, guides, or resources intended for administrators or users within the application