Facilio DocsWork Coordination Guide
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06Everyday work

Technicians

The technicians and vendors the Coordinator works with, in-house and contractors, synced from the tools you already use. Each profile shows live status, contact details, skills and job history.

Find it inTechnicians
4 sections1 how-to guides2 min readDownload .md

06.1Your team at a glance

Open Technicians in the menu to see everyone as a grid of cards. The total appears next to the title.

Each card shows the technician's live status, email and top skills.
Fig. 06.1Each card shows the technician's live status, email and top skills.
Colour Status
Green Available or active
Yellow Busy
Grey Offline or unavailable
Blue Any other status, for example on a job or off duty

06.2Look up a technician

How to find a technician and open their profile

  1. 1
    Type a name into Search by name….
  2. 2
    Click the card. The Technician Profile opens on top of the list.
Details: today's availability, star-rated skills, certifications, territories and inventory.
Fig. 06.2Details: today's availability, star-rated skills, certifications, territories and inventory.
  1. 3
    Click Job History to see the tickets assigned to this technician.

06.3Inside a profile

Section What it shows
Name and contact Internal (your own staff) or External (a contractor), phone, email and their technician ID
Availability Today on a 24-hour timeline, with breaks marked and a live Now line
Skills Each skill rated from 1 to 5 stars
Certifications and Applicable Territories Licences and qualifications, and the sites they cover
Inventory Tools and parts they carry, with quantities

06.4Adding technicians

Technicians aren't typed in by hand. They sync from the system your team already uses, such as Facilio. See Data Sources.