Home · Facilio Work Coordination Guide

03.1What's on Home

Home is the page you land on when you open Work Coordination. From top to bottom it shows:

Today's tickets. The jobs that came in today, newest first.
Overview. Tone, call, chat and email volume, ticket status and staff workload, for the period you choose.
Recent Conversation and Quick links. These are in the right-hand column on wider screens.

The top of Home: Today's tickets on the left, and the latest vendor conversations on the right. — Fig. 03.1The top of Home: **Today's tickets** on the left, and the latest vendor conversations on the right.

03.2Today's tickets

Each row shows the ticket's status, its code, the subject, the urgency, who has the job and how long ago it came in. Click a row to open the ticket. Five tickets show at first. Click View more to see more, and View less to fold them away.

03.3Overview

The Overview section sums up activity for one period. Click the period chip on the right (it starts on Today) to change it. Everything in Overview updates together.

Calls, chats and emails, Ticket Operations and Staff workload, all for today. — Fig. 03.2Calls, chats and emails, **Ticket Operations** and **Staff workload**, all for today.

Card	What it shows
Tone Analysis	How conversations went, split across five tones (Urgent, Frustrated, Concerned, Calm and Satisfied), with a one-line summary
Calls, Chats, Emails	The total for the period, the change from the previous period and a small trend line
Ticket Operations	Tickets by priority, and by status around the donut
Staff workload	Open tickets on each technician's plate right now, busiest first. Click `View all` for the whole team

03.4Recent Conversation and Quick links

Recent Conversation lists the latest calls, chats and emails. Click one to open it in the Inbox.
Invite your team takes you to Settings › Users.
Having an issue? opens a short form to report a problem to Facilio.