# Home

> Your jobs at a glance. Home shows today's tickets, the latest conversations, how they went, and how many open jobs each technician has.

**Find it in:** Home

*From the Facilio Work Coordination Guide — https://facilio.com/help/work-coordination-guide/home/*

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## What's on Home

Home is the page you land on when you open Work Coordination. From top to bottom it shows:

- **Today's tickets.** The jobs that came in today, newest first.
- **Overview.** Tone, call, chat and email volume, ticket status and staff workload, for the period you choose.
- **Recent Conversation and Quick links.** These are in the right-hand column on wider screens.

![The top of Home: Today's tickets on the left, and the latest vendor conversations on the right.](https://facilio.com/help/work-coordination-guide/screens/home.webp)
*Fig. 1 — The top of Home: **Today's tickets** on the left, and the latest vendor conversations on the right.*

## Today's tickets

Each row shows the ticket's status, its code, the subject, the urgency, who has the job and how long ago it came in. Click a row to open the ticket. Five tickets show at first. Click `View more` to see more, and `View less` to fold them away.

## Overview

The **Overview** section sums up activity for one period. Click the period chip on the right (it starts on `Today`) to change it. Everything in Overview updates together.

![Calls, chats and emails, Ticket Operations and Staff workload, all for today.](https://facilio.com/help/work-coordination-guide/screens/home-overview.webp)
*Fig. 2 — Calls, chats and emails, **Ticket Operations** and **Staff workload**, all for today.*

| Card | What it shows |
| --- | --- |
| **Tone Analysis** | How conversations went, split across five tones (**Urgent**, **Frustrated**, **Concerned**, **Calm** and **Satisfied**), with a one-line summary |
| **Calls**, **Chats**, **Emails** | The total for the period, the change from the previous period and a small trend line |
| **Ticket Operations** | Tickets by priority, and by status around the donut |
| **Staff workload** | Open tickets on each technician's plate right now, busiest first. Click `View all` for the whole team |

## Recent Conversation and Quick links

- **Recent Conversation** lists the latest calls, chats and emails. Click one to open it in the [Inbox](https://facilio.com/help/work-coordination-guide/inbox/).
- **Invite your team** takes you to [Settings › Users](https://facilio.com/help/work-coordination-guide/settings/#your-team).
- **Having an issue?** opens a short form to report a problem to Facilio.