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FormBridge – Service Request Add-on for Google Forms

FormBridge is a Google Forms add-on that allows organizations to collect service-related data via forms and instantly create corresponding service requests in Facilio—eliminating manual entry and reducing response time.

✨ Key Features​

  • 🔗 Seamless integration with Google Forms and Facilio
  • 📬 Real-time service request creation upon form submission
  • 🗺️ Custom field mapping between Form and Facilio fields
  • ✅ Simple setup, no coding required

🧩 Use Case Example​

A facility manager wants an easier way for staff to report maintenance issues. With FormBridge, staff simply fill out a Google Form, and a service request is automatically created in Facilio—saving time and reducing manual work.

⚙️ Setup & Configuration​

1. Install the Add-on​

  • Open any Google Form.
  • Click Add-ons (puzzle icon) → Facilio Integration Settings – Configure API key.

2. Configure API Key​

  • Enter your Facilio API Key securely via the sidebar.

3. Map Fields​

  • Now click the add on icon again, → Facilio Integration Settings – Configure Field mappings.
  • Map form fields (e.g. “Issue Description”, “Urgency”, “Requester Email”) to the corresponding Facilio service request fields.

✅ Mandatory fields like Subject must be mapped.

🚀 How It Works​

  1. User submits a Google Form.
  2. The add-on extracts and maps the responses.
  3. A service request is created using using the form responses in Facilio.

📌 Admin Tips​

  • Use clear, unique field titles in your Google Form.
  • Double-check field mappings before enabling live usage.
  • API key should have permissions for site read & service request create.

🙋 Frequently Asked​

What is FormBridge?​

FormBridge is a Google Forms add-on that connects your form responses to Facilio, automatically creating service requests based on form fields.

How does the form fields are mapped to the service request payload?​

You can configure the form fields and map them with service request fields by opening the sidebar by clicking the add-on icon > Facilio Integration setup > Configure Field Mappings

What happens if the site doesn’t match?​

A service request will be created without site information.

Can I create service requests without emails?​

Requester email is recommended for accountability, but the field is optional.

Do I need to configure API key and Field mappings for every new form?​

Yes, for every new form you create, you need to configure the API key and field mappings.

📥 Need Help?​

For support or questions, reach out to support@facilio.com

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