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FormBridge – by Facilio

FormBridge is a Google Forms™ add-on that allows organizations to collect service-related data via forms and instantly create corresponding service requests in Facilio—eliminating manual entry and reducing response time.

✨ Key Features​

  • 🔗 Seamless integration with Google Forms™ and Facilio
  • 📬 Real-time service request creation upon form submission
  • 🗺️ Customizable field mapping between Google Forms™ and Facilio fields
  • ✅ Simple setup, no coding required

🧩 Use Case Example​

A facility manager wants an easier way for staff to report maintenance issues. With FormBridge, staff simply fill out a Google Form™, and a service request is automatically created in Facilio—saving time and reducing manual work.

⚙️ Setup & Configuration​

1. Prerequisites​

Before you begin, ensure you have the following:

  • ✅ Facilio Developer Access: You must have sufficient privileges to access the API Clients section in your Facilio account. This typically requires a Developer license.
  • ✅ Valid Google Account: To install and configure the Google Forms™ add-on.
  • ✅ A Google Form™: You should already have a Google Form™ created that you want to integrate with Facilio.

2. Install the Add-on​

  • Open any Google Form™
  • Click Add-ons (puzzle icon) → Facilio Integration Settings

Add-on Icon

Facilio Integration Settings Configuration Menu

3. Open API Key Configuration Sidebar​

  • From the add-on menu, select Configure API Key
  • This will open a sidebar in your Google Form™ where you can paste your API key

4. Configure API Key​

To use FormBridge, you'll need a valid Facilio API Key. Follow these steps to generate one:

  1. Log in to Facilio: Open Facilio and log in with your credentials.
  2. Go to My Profile: Click your profile icon in the top-right corner and select your user name.
  3. Open API Clients: Scroll down to the Management & Integration section and click the API Clients tab.
  4. Add API Client: Click Add API Client.
  5. Generate Key: Enter a name (e.g., FormBridge Add-on) and click to generate the API key.
  6. Copy the Key: Note down the API key and use it in the configuration sidebar.

🔐 Note: The API key must have the following permissions:

  • Read access for Sites
  • Create access for Service Requests

5. Map Fields​

  • From the add-on menu, select Configure Field Mappings
  • Map Google Form™ fields (e.g., “Issue Description”, “Urgency”, “Requester Email”) to the corresponding Facilio service request fields.

Example:

Google Form™ FieldFacilio FieldRequired
Subjectsubject✅ Yes
Descriptiondescription❌ No
Requester Emailrequester❌ No
Urgencyurgency❌ No
Site Namesite❌ No

🚀 How It Works​

  1. User submits a Google Form™
  2. The add-on extracts and maps the responses
  3. A service request is created using the form responses in Facilio

📌 Admin Tips​

  • Use clear, unique field titles in your Google Form™
  • Double-check field mappings before enabling live usage
  • API key should have permissions for site read & service request create

🙋 Frequently Asked​

What is FormBridge?
FormBridge is a Google Forms™ add-on that connects your form responses to Facilio, automatically creating service requests based on form fields.
Can I map any service request fields with the Google Form™ fields?
No. Currently, FormBridge only allows mapping for a predefined set of service request fields, which are listed in the Field Mapping sidebar. Additional custom fields or advanced mappings are not supported at this time. We may expand this feature based on user feedback in future versions.
What happens if the site doesn’t match?
A service request will be created without site information.
Can I create service requests without emails?
Requester email is recommended for accountability, but the field is optional.
Do I need to configure the API key and field mappings for every new form?
Yes. For every new Google Form™, you must reconfigure the API key and field mappings.

📥 Need Help?​

For support or questions, reach out to the 📧 support@facilio.com

🔐 Privacy Policy​

This add-on complies with Google’s User Data Policy. You can view our complete privacy policy here: 👉 Facilio Privacy Policy

™ Trademark Notice:​

Google Forms™ is a trademark of Google LLC.

This product is not endorsed by or affiliated with Google.

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