Other Configurations

As a part of SLA policy creation, certain configurations are done while setting up or defining its components. Majorly, it is required to configure conditions to confirm the execution of a particular process or action. Also, it is crucial to specify the actions to be performed as a part of an escalation process.

The upcoming sections illustrate the configuration of criteria and actions in detail.

Configuring Criteria

Defining criteria is the major part of the condition creation process, as a condition in general is a criteria or combination of criteria that confirm the occurrence of certain events, whether an action can be executed, and much more.

Configuring Actions

Actions are the outcome of inconsistencies that invite an escalation. Configuring action is choosing the means of communication to the concerned users in case of an escalation.