Managing Service Catalog

A service catalog serves as a fundamental tool for organizations to structure, communicate, and optimize their service offerings, leading to improved efficiency, user satisfaction, and overall organizational effectiveness. Configuring a service catalog is now effortlessly accomplished with the application's Service Catalog module, streamlining the process for seamless customization to meet your organization's specific needs. To navigate to the Service Catalog module, click (Settings) icon and select Service Catalogs under the General section. The Service Catalogs screen appears with the list of service items configured for the selected application users, as shown below.

Note: You can use the drop-down field at the top right to filter the displayed items with respect to their account type.

The upcoming sections explain how to build a service catalog by creating service categories and associating relevant service items to them.

Creating a Service Category

Initiating the construction of a robust service catalog commences with the creation of a service category.

Associating a Service Item

Associating a service item with a service category includes the creation of the item and configuring its specifics, such as mapping the suitable category, choosing the form to display.

Other Functionalities

There are certain functionalities and icons associated with this module that facilitate various other activities.