# The Inbox

> Every call, WhatsApp chat and email between Atom and your vendors, with Atom's analysis on top and the full conversation underneath. Calls come with a recording you can play back.

**Find it in:** Inbox › Calls · Inbox › Chats · Inbox › Emails

*From the Facilio Work Coordination Guide — https://facilio.com/help/work-coordination-guide/inbox/*

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## Three channels, one layout

Open **Inbox** in the menu and pick **Calls**, **Chats** or **Emails**. All three pages work the same way: a searchable list of conversations on the left, and the conversation you picked on the right.

| Page | What's in it |
| --- | --- |
| **Calls** | Calls Atom made to vendors, for example to chase a job nobody has answered |
| **Chats** | WhatsApp conversations: jobs sent out, vendors confirming, photos of the finished work |
| **Emails** | Email threads, shown like a mail app: jobs sent out, confirmations and quotes |

![Inbox › Calls: Atom's chase call to Daniel Brooks about the generator job. The recording player sits at the bottom.](https://facilio.com/help/work-coordination-guide/screens/inbox-calls.webp)
*Fig. 1 — **Inbox › Calls**: Atom's chase call to Daniel Brooks about the generator job. The recording player sits at the bottom.*

## Inside a conversation

### The conversation list

Each row shows who it was with, the last line of the conversation and how long ago it happened. The open conversation is highlighted. The newest conversation opens automatically.

### Who it was with

The vendor's name, the channel and their number or address, with `Download call` (or `Download chat`, `Download email`) on the right.

### Atom's analysis

**Analyzed by Atom** shows the tone Atom picked up, such as **Calm**, and a one-line read of the conversation. Click `View summary` to see Atom's full **Summary**, and `Hide summary` to fold it away.

![View summary: what happened on the call in a few lines. Daniel will be on site at 2:00 PM, and the job moved to Scheduled.](https://facilio.com/help/work-coordination-guide/screens/inbox-summary.webp)
*Fig. 2 — **View summary**: what happened on the call in a few lines. Daniel will be on site at 2:00 PM, and the job moved to **Scheduled**.*

| Tone | What Atom picked up |
| --- | --- |
| **Satisfied** | Pleased, with no remaining issues |
| **Calm** | Relaxed and not expressing concerns |
| **Concerned** | Unsure or worried about the issue |
| **Frustrated** | Upset and having difficulty |
| **Urgent** | Needs immediate help or escalation |

### The conversation

Atom's lines are marked **Agent**, and the vendor's show their name. Every line has a time. A call runs from **Call started** to **Call ended**, with its duration.

## Chats and emails

WhatsApp conversations look like a messaging app, with photos and documents shown in place. Email threads look like your mail app. Click a message header to collapse or expand it.

![A WhatsApp chat with Jonas Weber: the job sent out, his confirmation, and Atom moving the job to In progress when he arrives.](https://facilio.com/help/work-coordination-guide/screens/inbox-chats.webp)
*Fig. 3 — A WhatsApp chat with Jonas Weber: the job sent out, his confirmation, and Atom moving the job to **In progress** when he arrives.*

![An email thread with Park HVAC: the job sent by email, and Lina's reply with an arrival time.](https://facilio.com/help/work-coordination-guide/screens/inbox-emails.webp)
*Fig. 4 — An email thread with Park HVAC: the job sent by email, and Lina's reply with an arrival time.*

## Read conversations

### How to find a conversation about a job

1. Open **Inbox** and choose **Calls**, **Chats** or **Emails**.
2. Type in the search box at the top of the list (**Search by name, email or number**, or **Search** on Emails). The list updates as you type.
3. Click a conversation to open it.

### More things you can do

- **Play a call recording.** Use the player at the bottom of a call to play it, skip back or forward, change the speed or download the recording.
- **Translate a conversation.** If it's in a different language from yours, click `Translate to English` (or your language). Use the toggle to switch back to the original.
- **Download a conversation.** Click `Download call`, `Download chat` or `Download email` at the top right to save it as a text file.

> To see how a job moved on after a conversation, such as an arrival time being set, open the ticket's [Timeline](https://facilio.com/help/work-coordination-guide/tickets/#timeline).