# Technicians

> Your field team, in-house and contractors, synced from the tools you already use. Each profile shows live status, skills, certifications, territories and job history. This is everything Atom uses to pick the right person.

**Find it in:** Technicians

*From the Facilio Helpdesk Guide — https://facilio.com/help/helpdesk-guide/technicians/*

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## Your team at a glance

Open **Technicians** in the menu to see everyone as a grid of cards. The total appears next to the title.

![Each card shows the technician's live status, contact details and top skills.](https://facilio.com/help/helpdesk-guide/screens/technicians.webp)
*Fig. 1 — Each card shows the technician's live status, contact details and top skills.*

| Colour | Status |
| --- | --- |
| Green | Available or active |
| Yellow | Busy |
| Grey | Offline or unavailable |
| Blue | Any other status, for example on a job or off duty |

## Look up a technician

### How to find a technician and open their profile

1. Type a name into **Search by name…**.

![Searching for Jonas narrows the grid to Jonas Weber.](https://facilio.com/help/helpdesk-guide/screens/how-technicians-profile-1-search.webp)
*Fig. 2 — Searching for **Jonas** narrows the grid to Jonas Weber.*

2. Click the card. The **Technician Profile** opens on top of the list.

![Details: today's availability, star-rated skills, certifications, territories and inventory.](https://facilio.com/help/helpdesk-guide/screens/how-technicians-profile-2-profile.webp)
*Fig. 3 — **Details**: today's availability, star-rated skills, certifications, territories and inventory.*

3. Click `Job History` to see the tickets assigned to this technician.

![Job History lists Jonas's tickets, including the stuck lift at City Hospital.](https://facilio.com/help/helpdesk-guide/screens/how-technicians-profile-3-job-history.webp)
*Fig. 4 — **Job History** lists Jonas's tickets, including the stuck lift at City Hospital.*

## Inside a profile, section by section

### Who they are

![Name, Internal or External, phone, email and their technician ID, with the Details and Job History tabs.](https://facilio.com/help/helpdesk-guide/screens/focus-technician-identity.webp)
*Fig. 5 — Name, **Internal** or **External**, phone, email and their technician ID, with the **Details** and **Job History** tabs.*

**Internal** means your own staff, and **External** means a contractor.

### Availability

![Today on a 24-hour timeline, with breaks marked and a live Now line.](https://facilio.com/help/helpdesk-guide/screens/focus-technician-availability.webp)
*Fig. 6 — Today on a 24-hour timeline, with breaks marked and a live **Now** line.*

### Skills

![Each skill rated from 1 to 5 stars, from Beginner to Expert.](https://facilio.com/help/helpdesk-guide/screens/focus-technician-skills.webp)
*Fig. 7 — Each skill rated from 1 to 5 stars, from **Beginner** to **Expert**.*

These are the skills Atom matches against a ticket's required skills.

### Certifications and territories

![Licences and qualifications, and the sites they cover.](https://facilio.com/help/helpdesk-guide/screens/focus-technician-certs.webp)
*Fig. 8 — Licences and qualifications, and the sites they cover.*

A [dispatch policy](https://facilio.com/help/helpdesk-guide/dispatcher/) can require a certification, such as the **DEWA Electrical Licence**, before a technician is even considered.

### Inventory

![Tools and parts they carry, with quantities.](https://facilio.com/help/helpdesk-guide/screens/focus-technician-inventory.webp)
*Fig. 9 — Tools and parts they carry, with quantities.*

## Adding technicians

Technicians aren't typed in by hand. They sync from the system your team already lives in, such as your CMMS. On an empty Technicians page, click `Set up a data source` to connect it. See [Add a dataset](https://facilio.com/help/helpdesk-guide/settings/#how-to-add-a-dataset).

> Keep skills and certifications up to date in your source system. The [Dispatcher agent](https://facilio.com/help/helpdesk-guide/dispatcher/) uses them to decide who's eligible for each ticket.