# Contacts

> The address book of everyone who has contacted your helpdesk. Atom adds them automatically from conversations, with the channels each person uses.

**Find it in:** Contacts

*From the Facilio Helpdesk Guide — https://facilio.com/help/helpdesk-guide/contacts/*

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## How contacts are created

You don't add contacts by hand. When a tenant calls, messages or emails, the Intake agent saves their name, number and email as a contact. The total appears next to the page title.

![An A–Z list on the left, and the selected person's details and history on the right.](https://facilio.com/help/helpdesk-guide/screens/contacts.webp)
*Fig. 1 — An A–Z list on the left, and the selected person's details and history on the right.*

## Work with contacts

### How to find a contact

1. Click **Contacts** in the menu. The first contact opens automatically.
2. Type in **Search by name, email or phone…**, or scroll the A–Z list.
3. Click a name. **Details** lists every channel they've used, and **Activity** shows when the contact was added and last updated.

![Searching for Priya finds Priya Menon from Riverside Tech Park.](https://facilio.com/help/helpdesk-guide/screens/how-contacts-edit-1-found.webp)
*Fig. 2 — Searching for **Priya** finds Priya Menon from Riverside Tech Park.*

### How to edit a contact

1. Open the contact and click `Edit`.

![The Edit Contact dialog.](https://facilio.com/help/helpdesk-guide/screens/how-contacts-edit-2-edit-open.webp)
*Fig. 3 — The **Edit Contact** dialog.*

2. Change the **Name**, **Phone Number** or **Email**. A contact needs a name plus a phone number or email.

![Here the phone number is updated.](https://facilio.com/help/helpdesk-guide/screens/how-contacts-edit-3-edited.webp)
*Fig. 4 — Here the phone number is updated.*

3. Click `Update Contact`. A message confirms the change, and **Last updated** shows it.

![Contact updated successfully.](https://facilio.com/help/helpdesk-guide/screens/how-contacts-edit-4-updated.webp)
*Fig. 5 — **Contact updated successfully**.*

### How to reach out, export or refresh

- Click `Email` to write to the contact in your mail app, or `Call` to dial. Each button appears only when that detail is on file.
- Click the **Export contacts** icon at the top right to download the whole address book as a CSV file.
- Click the **Refresh Contacts** icon to reload the list.